Technology Operations & Systems Administrator

Department Summary

The LADCFS + UCLA Academy of Workforce Excellence operates under a Title IV-E training contract between UCLA and the Los Angeles County Department of Children and Family Services (LADCFS). In collaboration with seven universities-UCLA, USC, CSULB, CSULA, CSUN, CSUDH, and APU-the Academy provides comprehensive training programs designed to equip LA Department of Children and Family Services (LADCFS) staff at all levels with the skills and knowledge necessary for child welfare services.

The Academy facilitates foundational training, in-service education, and specialized off-site programs to enhance professional development. With a focus on workforce preparedness, operational excellence, and innovative training methodologies, the Academy plays a critical role in shaping the future of child welfare professionals in Los Angeles County.

The LADCFS + UCLA Academy of Workforce Excellence is seeking a highly motivated Technology Operations & Systems Administrator to support the technology infrastructure behind one of California's largest child welfare workforce development programs. This position plays a critical role in administering enterprise technology systems, supporting classroom and audiovisual technologies, implementing new technology solutions, and ensuring seamless delivery of instructor-led, virtual, and hybrid training programs across multiple Los Angeles County locations.

Working closely University Leadership, Los Angeles County Department of Children and Family Services (DCFS), seven university partners, and external vendors, the incumbent will lead technology operations, operational reporting, and continuous technology improvements that enhance the learning experience for thousands of child welfare professionals each year. This is an excellent opportunity for an experienced technology professional who enjoys solving complex technical challenges, improving business processes through technology, supporting enterprise systems, and contributing to an innovative, mission-driven organization dedicated to strengthening California's child welfare workforce.

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

• Experience with cloud platforms (e.g., Microsoft Azure, AWS) and understanding of cloud-based infrastructure and services. Ability to support and maintain enterprise applications such as Microsoft 365, Teams, SharePoint, and other collaboration tools. (Required)
• Advanced knowledge of IT support principles and practices, including troubleshooting hardware, software, and network-related issues across multiple platforms. (Required)
• Working knowledge of systems administration, including user account management, permissions, system configurations, and performance monitoring. Knowledge of system integration concepts, including APIs, data workflows, and automation tools. (Required)
• Skill in scripting and automation using tools such as Power Shell, Python, or similar technologies to improve operational efficiency. (Required)
• Demonstrated ability to work independently in a satellite location and be adept at managing multiple and frequently changing priorities. Ability to interact effectively with Center staff, trainers, other staff and all levels of DCFS staff by telephone, email, or in person to accurately perform tasks. (Required)
• Ability to interact effectively with Center staff, trainers, other staff and all levels of DCFS staff by telephone, email, or in person to accurately perform tasks and responsibilities. (Required)
• Oral communication skills to speak effectively, to engage in fact finding, to convey information clearly and accurately, and to clarify conceptual issues and policy matters related to the Center on Child Welfare. Strong communication and…