Systems Administrator

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and taste makers, the brand has come to define a new classic heritage and relaxed sensibility.

Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

The Systems Administrator is responsible for supporting the daily operation, maintenance, and continuous improvement of Rails' IT infrastructure, end-user systems, and core business applications. This role provides hands‑on support for Windows and macOS devices, assists with administration of the on‑premises Active Directory environment and domain controller, supports the Uni Fi network, and helps maintain key business platforms including Net Suite, Celigo, Shopify, and custom internal applications.

This position is ideal for a technically capable, service‑oriented professional who enjoys solving problems, improving systems, and supporting employees across a growing organization. The successful candidate will be organized, dependable, and eager to expand their skills across systems administration, networking, SaaS platforms, and IT operations.

The Systems Administrator reports to the IT Director.

• Provide day-to-day technical support for employees using Windows and macOS devices, including setup, configuration, troubleshooting, maintenance, and upgrades.
• Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues with a focus on minimizing downtime.
• Perform user onboarding and offboarding, including workstation provisioning, account setup, access changes, and equipment recovery.
• Maintain endpoint health by ensuring operating systems, applications, patches, antivirus, and security settings remain current and compliant.
• Document standard support procedures, system configurations, and common troubleshooting steps.

• Assist with administration and maintenance of the on‑premises Active Directory environment and Domain Controller
  .
• Create, modify, disable, and audit user accounts, security groups, permissions, and organizational units in accordance with company policies.
• Support domain‑joined systems, login issues, password resets, account lockouts, Group Policy changes, and shared resource access.
• Help maintain directory services, access controls, and authentication‑related processes to support operational security and reliability.
• Assist with backup, maintenance, and general health monitoring of core infrastructure systems.

• Support and maintain the company’s Uni Fi Network environment, including access points, switches, gateways, and related network hardware.
• Monitor network performance and help troubleshoot connectivity issues, Wi‑Fi coverage, latency, VPN access, and device configuration problems.
• Assist in maintaining secure and reliable office network operations through updates, access controls, documentation, and adherence to IT best practices.
• Support shared office technology, printers, file access, and other essential IT services.

• Provide first‑line support for business‑critical platforms, including Net Suite
  , Celigo
  , Shopify
  , and custom internal applications.
• Troubleshoot user access, workflow issues, integration errors, and data synchronization problems; elevate complex issues when appropriate.
• Collaborate with internal stakeholders to identify root causes, support business processes, and improve system usability.
• Assist with software rollouts, system updates, testing, and implementation of new features or process improvements.
• Maintain application access, user roles, permissions, and supporting documentation.

• Track and manage IT assets, including laptops, accessories, software licenses, and related equipment.
• Maintain accurate records of hardware inventory,…