Salesforce Solution Architect

We are seeking a highly experienced Salesforce Solution Architect for a 6-month contract position based in Los Angeles, California. This role will oversee and optimize the Quote-to-Cash technology ecosystem, aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud, and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations. The ideal candidate combines strategic vision with hands‑on leadership, bringing deep expertise in Quote-to-Cash processes, global team management, and platform consolidation—particularly in post-acquisition environments.

Responsibilities

• Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.
• Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.
• Collaborate with a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.
• Define and drive the platform strategy and roadmap for Salesforce, CPQ, Field Services, and ERP systems, focusing on simplification, scalability, and superior user experience.
• Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.
• Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.
• Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.
• Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.

Qualifications

• Required
  • 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
  • Deep expertise in Salesforce, CPQ/RCA, FSL, Service Cloud, and ERP, with demonstrated success optimizing end-to-end business processes.
  • Proven experience leading global delivery teams, including offshore resources.
  • Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
  • Exceptional stakeholder management skills, with the ability to influence and collaborate across business and IT functions.
  • Strong leadership, communication, and analytical problem-solving capabilities.
  • Bachelor's degree in information systems, Computer Science, or related discipline (or equivalent experience).
• Preferred
  • Experience with Infor Syteline.
  • Experience with Agile methodologies and delivery models.
  • Exposure to other enterprise SaaS applications such as Service Now, JIRA, Net Suite, or SAP.
  • Relevant certifications in Salesforce.