Site Reliability Engineer

About Pivotal Health

Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.

Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.

Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.

Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.

We’re hiring a Staff Site Reliability Engineer to define and strengthen how reliability, scalability, and operational excellence are built into Pivotal’s platform.

This is a senior individual contributor role with broad influence across engineering. You’ll work hands‑on with our infrastructure and production systems while setting the technical direction for reliability across the company. You’ll help us evolve from a rapidly growing platform into one that can scale predictably, recover gracefully, and meet the high standards of availability, security, and auditability required in healthcare.

You’ll partner closely with software, data, AI, security, and product teams to design resilient systems, improve observability, reduce operational risk, and make reliability a shared engineering responsibility. You’ll bring the technical depth to solve our most difficult infrastructure challenges and the leadership to establish practices that raise the bar for the entire organization.

If you’re energized by complex distributed systems, greenfield infrastructure work, and the opportunity to shape reliability at a pivotal stage of company growth, this is the role for you.

• Set Pivotal’s reliability strategy:
  Define the technical vision and roadmap for reliability, availability, scalability, and operational readiness. Establish clear service‑level objectives and help teams make informed tradeoffs between reliability, velocity, and cost.
• Design resilient, scalable infrastructure:
  Guide and implement improvements to our cloud architecture, deployment systems, networking, compute, storage, and other shared infrastructure. Ensure our systems can scale with increasing product usage, data volume, and workflow complexity.
• Build world‑class observability:
  Develop a cohesive approach to metrics, logs, traces, dashboards, and alerting. Give engineers the visibility they need to understand system behavior, identify emerging issues, and resolve production incidents quickly.
• Improve incident response and resilience:
  Establish effective incident management, on‑call, postmortem, and disaster recovery practices. Lead the response to complex incidents and ensure lessons result in durable improvements to our systems and processes.
• Reduce operational toil through automation:
  Identify recurring manual work and build systems, tooling, and automation that make operating Pivotal’s platform safer and more efficient. Improve deployment workflows, capacity management, infrastructure provisioning, and production diagnostics.
• Embed reliability across engineering:
  Partner with software, data, and AI engineers to improve system design, production readiness, and failure handling. Create reusable patterns, tooling, and standards that allow teams to build reliable services without becoming dependent on a centralized operations function.
• Strengthen security and compliance:
  Work closely with security and compliance stakeholders to protect sensitive healthcare and financial data. Help ensure our infrastructure, access controls, audit trails, and operational practices meet applicable regulatory and customer requirements.
• Provi…