Helpdesk Manager - Lead -Impact IT Support; LA)
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-26
Listing for:
1Above Technology
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
1
Above Technology in Los Angeles is seeking an experienced Helpdesk Manager to lead in-office IT support operations. This hands-on leadership role oversees day-to-day performance of the helpdesk team, ensuring service requests and incidents are resolved efficiently and maintaining high technical standards.
The role focuses on building QA frameworks, reviewing ticket handling, coaching technicians, and driving SLA compliance.
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