Sr. IT Analyst - ServiceNow
Job in
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-08-28
Listing for:
RecruiterPerry
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Support, IT Consultant
Job Description & How to Apply Below
Senior It Analyst
We are seeking an experienced Senior It Analyst to support and enhance enterprise Service Now applications, with a primary focus on IT Service Management (ITSM). This role will provide technical and functional support for existing Service Now environments while assisting with Software Asset Management (SAM) and Integrated Risk Management (IRM/GRC) modules as needed.
Responsibilities:
- Develop and maintain Service Now Service Catalog items and workflows using Flow Designer and workflow logic.
- Write and modify JavaScript to support Service Now development, configuration, and automation.
- Configure and maintain UI Policies, UI Actions, forms, business rules, reports, and dashboards.
- Troubleshoot and resolve Service Now production support requests, system issues, and enhancement needs.
- Analyze business and technical requirements and recommend appropriate Service Now solutions.
- Support application upgrades, testing, documentation, and ongoing system improvements.
- Assist with Software Asset Management (SAM), Asset Management, and Integrated Risk Management (IRM/GRC) functionality as needed.
- Partner with business and technical stakeholders to support system performance and operational needs.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 6+ years of relevant information technology experience.
- 3-4+ years of hands-on Service Now experience required.
- Strong experience supporting Service Now ITSM.
- Experience with Service Now workflows, JavaScript, UI Policies, UI Actions, business rules, reporting, and production support.
- Experience with SAM, Asset Management, and/or IRM/GRC is highly desirable.
- Strong analytical, troubleshooting, documentation, and communication skills.
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