Help Desk Analyst; Onsite​/ In - Office

WE ARE CURRENTLY HIRING A HELP DESK ANALYST IN MARINA DEL REY, CA OBJECTIVE OF THE POSITION

Through the role modeling of company behaviors, the help desk analyst is responsible for providing technical assistance and support to users with IT related issues.

• Provide first-tier computer and software support to users on-site and via telephone with a positive, friendly attitude while providing outstanding customer service.
• Provide timely response and follow-up to all support calls.
• Record daily updates and tracking information.
• Perform PC setup and maintenance, including operating system and software installation.
• Perform network connection troubleshooting to isolate and resolve problems.
• Perform maintenance and administration of PC based applications including anti-virus software, and other department-specific applications.
• Catalog and maintain PC and laptop hardware, software and warranty inventory.
• Document and update all IT support processes on a continual basis.
• Provide weekly status report on open and resolved issues.
• Maintain confidentiality with regard to the information being processed, accessed, or stored.
• Handles moves/adds/changes of endpoints, networking equipment, and associated cabling.
• Drive vehicle/travel to other offices/locations to pick up, deliver, and store computer equipment as needed or assigned.
• Perform any other duties related to Information Technology as assigned.

• A minimum of two years of experience working in an IT or call center department (or a combination of both).
• Strong understanding of PCs and peripherals in a networked environment.
• MS Windows 10 and Mac OSX support experience.
• LAN support experience, including Ethernet, TCP/IP, DHCP, and DNS.
• Strong working knowledge of MS Office Suites 2010, 2016 and 365.
• Experience using and supporting iPad and iPhone devices in corporate environments.
• Remote access support experience.
• Excellent interpersonal skills, including verbal and written communication, superb listening and follow‑up abilities.
• Exceptional organizational skills.
• Job conditions:
  Job may require hours that may exceed 8 hours per day and/or 40 hours per week to complete priority projects. Job pressure exists in the balancing of a variety of projects and numerous simultaneous deadlines.
• The home base would be primarily Marina del Rey with occasional travel to the LA area.

• A Bachelors Degree in Information Systems, Business Administration, or technical school certificate/diploma, or equivalent experience.
• CompTIA A+ or MCP certification preferred, but not required.

Ability to read, write and speak English including speaking to groups of varying sizes.

Ability to work with mathematical concepts such as probability and statistical inference

Job is frequently varied and often includes new or unique work assignments involving a moderate to high degree of complexity. Variety is seen working with styles requiring different fabrics and processes. Complexity is found in optimizing a number of factors involved with production planning and multiple conflicting priorities.

• Must be proficient in MS Office products including:
  Word, Excel, Outlook, Power Point.
• Experience with Teamwork POS or Shopify POS preferred, but not required.
• Knowledge of Full Circle ERP desired, but not required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.

The employee is occasionally required to stand; sit; reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here…