Enterprise ServiceNow Engineer – CMDB

United Talent Agency (UTA) seeks a highly motivated Enterprise Service Now Engineer - CMDB to lead the strategy, governance, and operational excellence of the organization's Configuration Management Database (CMDB). As the primary steward of enterprise configuration data, this individual will leverage deep Service Now expertise to administer and enhance the CMDB, drive Common Service Data Model (CSDM) adoption, improve data quality, optimize Discovery processes, and strengthen service relationships across the technology ecosystem.

Partnering closely with Infrastructure Engineering, Security, Endpoint Engineering, Application Owners, and Service Owners, the Senior Enterprise Service Now Engineer will ensure business applications, technical services, and supporting infrastructure are accurately represented within the CMDB. This role is instrumental in establishing sustainable governance practices, reducing duplicate and orphaned configuration items, delivering actionable dashboards and metrics, and serving as UTA’s CMDB subject matter expert.

By building and maintaining a trusted source of truth for enterprise technology, the successful candidate will enable improved operational decision-making, automation, service reliability, and support the foundation for future IT Service Management, Asset Management, Change Management, and AI-driven initiatives across the organization.

The salary range for this role is $100,000 to $125,000 commensurate with experience and skills.

• Serve as the primary owner of UTA's Configuration Management Database (CMDB)

• Develop and maintain CMDB governance policies, standards, and operational procedures

• Monitor CMDB health, identify data quality issues, and drive remediation efforts

• Establish ongoing processes that ensure configuration data remains accurate, complete, and reliable

• Define and measure CMDB health metrics, KPIs, and reporting

• Administer and enhance Service Now CMDB functionality

• Configure and optimize Discovery, Identification & Reconciliation Engine (IRE), and related CMDB capabilities

• Support Service Mapping and CSDM implementation efforts

• Troubleshoot CMDB-related issues and improve platform performance

• Partner with Service Now administrators and developers on enhancements and automation initiatives

• Partner with Application Owners and Service Owners to document and maintain accurate application and service information

• Ensure business applications, technical services, and service offerings are properly modeled within the CMDB

• Maintain relationships between applications, infrastructure, business services, and supporting technologies

• Assist in developing enterprise service models aligned with CSDM best practices

• Work closely with Infrastructure, Security, Endpoint Engineering, Cloud Operations, and Enterprise Applications teams

• Support Incident, Problem, Change, Asset, and Knowledge Management processes through accurate configuration data

• Participate in architecture reviews and project planning

• Provide guidance and education on CMDB governance and best practices

• Identify opportunities to automate CMDB population and maintenance

• Drive continuous improvements in data quality, governance, and operational maturity

• Develop dashboards and reporting for CMDB health

• Stay current on Service Now platform capabilities and CMDB best practices

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience

• 5+ years managing or supporting an enterprise CMDB

• 3+ years of hands-on Service Now administration experience

• Strong understanding of Service Now CMDB, Discovery, IRE, and CSDM

• Experience working with enterprise applications and application portfolio management concepts

• Knowledge of Windows/Linux servers, networking, cloud platforms, endpoint management, and enterprise applications

• Service Now Certified System Administrator (CSA) preferred

• Service Now Certified Implementation Specialist (Discovery and/or Service Mapping) preferred

• Experience implementing or maturing CSDM preferred

• Experience…