Computer Services Consultant II

## Computer Services Consultant IIApplylocations:
Los Angeles, CA - University Park Campus time type:
Full time posted on:
Posted Todayjob requisition :
REQAs the USC Annenberg School for Communication and Journalism embarks upon a new era of excellence in digital media communication and education, we are searching for an enthusiastic IT “support-generalist” to join our dynamic and collaborative Information Technology team.

You will be asked to serve in a wide range of exciting Information Technology support services – which includes supporting our faculty in leveraging state-of-the-art instructional technologies, supporting dynamic academic events and special programs, providing general Information Technology and Audio-Visual support, and serving as a “customer service generalist” and department “ambassador” to a range of stakeholders.

This full-time, benefits-eligible position reports to the Technology Services Manager for the Technical Services and Operations Department and works closely with faculty, staff and students. This role requires a collaborative approach to customer service while contributing to a strong, team-oriented work environment.

This is a morning/afternoon position, with hours from 7:30 a.m. – 4:00 p.m. Monday– Friday.
** Key Responsibilities
*** Provide general software, hardware and technical support for students, faculty, and staff from our dedicated on-site helpdesk.
* Provide a wide range of Tier 1 and Tier 2 Information Technology and Audio-Visual support services for Faculty, Students and Staff.
* Support the utilization of our technology enhanced learning spaces (fully networked AMX and Extron based ecosystem with additionally integrated IP based collaboration, presentation, distribution and recording technologies).
* Conceptualization and development of knowledge center documents, and training materials, including screengrabs, workflow diagrams, and checklists (quick reference guides).
* Support computer imaging, back-ups, restoration, software installation, and diagnostic/troubleshooting efforts.
* Printer, Scanner, Multi-function Support.
* User VOIP phone support.
* Conduct research on new and emerging technologies. Make recommendations and generate reports as needed.
* Assist with management and creation of user accounts; and evangelize and enforce IT security policies.
* Provide in-person, real-time, audio-visual (multimedia production) system operation and event execution support (mix audio, switch cameras, manage playback and streaming solutions, mic guests, direct and support technical productions and event streaming.
* Assist with supervising student workers and office security procedures (opening and closing).
* Assist with equipment management, distribution, collection, documentation and inventorying.
* Provide exceptional customer service with a genuine enthusiasm for embracing and evangelizing new technologies, automation, and practices.
* Learn, grow, innovate, and refine skillsets – continually.
** Required Knowledge/

Skills:

*** Experience with, and knowledge of, edge and peripheral device support and general computer helpdesk technologies, workflows, and support.
* Fluent in both Windows PC and Apple Mac operating systems and computing environments.
* Fluent in Microsoft Office 365, including Outlook, SharePoint, Teams, Word, and Excel.
* Strong verbal and written communication skills.
* Ability to identify and troubleshoot personal computer hardware issues.
* Fluent in computer imaging technology and workflow.
* Fluent in Windows Active Directory Services.
* Ability to use, troubleshoot, and support Audio-Visual Technologies.
* Ability to physically setup, wire, install, replace, and re-work hardware installations including basic servers, desktops, audio visual components, and new technologies.
* Ability to explain technical concepts to non-technical people in a positive, patient and friendly manner.
* Ability to troubleshoot IT problems remotely via IP support technologies or phone when required.
* Ability to work efficiently on simultaneous projects (fixes), manage time within a fast-paced academic environment, and troubleshoot technologies in a “live production/class”…