IT Analyst

Our Sunset Studios portfolio has one mission—to provide premiere studio production facilities and top-notch service, bar none.

Our lots include 35 modern sound stages on over 42 acres in Hollywood, another 7 stages 20 minutes north at Sunset Glenoaks and 6 brand new, purpose-built stages in the heart of Manhattan. At our state-of-the-art production facilities, our clients enjoy the latest amenities and sophisticated digital technologies.

What’s more, we offer a service platform that is unequaled in value. All clients enjoy a highly personalized level of service from our attentive team, providing unsurpassed, concierge-style support, while understanding the need for flexibility. Our platform also includes Quixote by Sunset Studios, providing an unparalleled combined business offering of stages, transportation, equipment and production services.

At Hollywood’s center for nearly 100 years, we’ve played a critical role in the development of the entertainment industry.

We are looking for an experienced IT Analyst with outstanding customer service skills to support IT administration and end users across our Sunset Studios portfolio of studio locations. This is a high-touch role: the productions on our sound stages and in our creative offices depend on us for both infrastructure and white-glove support across Windows and Mac endpoints, Office 365, servers, networking, telephony, and mobile devices.

• Provide high-level IT support and build positive relationships with Sunset Studios tenants across all levels, productions, and departments.
• Respond to and resolve IT requests promptly, including network access rights and password resets.
• Provide AV equipment and technical assistance for conference calls, Zoom meetings, and presentations.
• Support the delivery of Wi‑Fi, wired network, and telephone services to tenants and production clients across our facilities, including provisioning, activation, and on‑site troubleshooting.
• Troubleshoot Windows and Mac computers, servers, network devices, Teams phones, printers and copiers, and mobile devices.
• Administer Azure AD / Office 365 accounts and security groups, and support the Office 365 suite.
• Manage endpoint and mobile device lifecycle — workstation and peripheral setup, mobile device provisioning and support, and hardware/software inventory from procurement through disposition, including vendor‑coordinated disposal of retired equipment.
• Support Sarbanes‑Oxley compliance and adherence to IT security policies.
• Work with vendor partners to keep our systems up‑to‑date and operating efficiently, including physical security systems such as access control and camera/CCTV platforms.
• Provide virtual and on‑site support alongside the Sunset Studios IT team, with travel or reassignment between studio lots as required.
• Other miscellaneous projects as assigned.

• Minimum of 2 years’ experience supporting local and remote Windows-based PCs in a large or mid‑sized corporate environment.
• Bachelor’s degree in related field or equivalent work experience.
• Hands‑on experience with Windows and Mac endpoints, Office 365 and Azure AD administration, Teams and Zoom, Bit Locker and antivirus solutions, and Dell desktop/laptop and multi‑function copier hardware.
• Experience with ticket management systems such as Service Now/Fresh service, Windows Desktop/Laptop deployment practices via Intune, and system patching.
• Ability to work varied hours, including early morning, late evening, or occasional weekends, to provide on‑site support at any studio location.
• Self‑starter who can multitask and prioritize across multiple studio locations in a fast‑moving, collaborative environment.
• Strong problem‑solving and troubleshooting skills.
• Strong verbal and written communication skills, with the ability to explain technical issues to non‑technical audiences and keep teams, tenants, and productions informed throughout service delivery.

• Experience with Meraki, Dell CLI, Windows Server (DHCP/IIS), Intune, SharePoint, Mobile Device Management, Dropbox, Duo MFA, 2FA, Entra , Microsoft One Drive, and/or Proofpoint.
• Knowledge of Windows Server 2016 and 2019 and…