Coordinator, Ecommerce; Operations & Site

Specific Responsibilities Would Include:
Ecommerce Operations

• Assist with daily site updates across all four brand websites, including homepage refreshes, collection page updates, navigation changes, and promotional banner swaps
• Support the product upload process by gathering and entering product attributes, descriptions, images, swatches, and other necessary information into Shopify
• QA all site updates, product launches, promotional setups, and new feature implementations across desktop, mobile, and app to ensure accuracy and a seamless customer experience
• Assist with maintaining and updating SEO/AEO content for new and existing products and collection pages
• Help maintain product sorting strategies (newness, best sellers, inventory levels) and ensure accurate categorization, tagging, and filtering for optimal discoverability
• Coordinate with creative, marketing, CRM, and merchandising teams to ensure timely delivery of site assets and alignment on campaign execution
• Monitor site performance and flag any errors, broken links, or inconsistencies to the ecommerce team
• Maintain internal documentation for site standards, QA checklists, and operational workflows to support process consistency across brands

• Conduct regular site experience audits across all brands and devices, documenting friction points, page load issues, broken flows, and visual inconsistencies
• Support ongoing UX and customer-journey testing by running device/browser checks, reviewing heatmaps and session recordings, and compiling findings for the ecommerce team
• Assist with A/B test execution related to product placement, badges, bundles, and site layout, and compile results for analysis
• Track and log customer-facing site issues reported through CX/CS channels, identifying recurring pain points and escalating patterns to the ecommerce team
• Conduct competitive research on DTC ecommerce trends, site experiences, and best-in-class merchandising and UX practices in fashion and apparel
• Contribute to an internal site experience knowledge base documenting best practices, benchmarks, and learnings across brands

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 0–2 years of experience in ecommerce, site merchandising, digital marketing, or UX/CX, preferably in fashion or retail
• Strong attention to detail and ability to manage multiple work streams across brands simultaneously
• Familiarity with Shopify or similar ecommerce platforms is a plus but not required
• Comfortable working with data and eager to learn tools like Google Analytics, Shopify Analytics, or similar
• Strong visual eye with an appreciation for brand consistency and storytelling, and intuitive user experience
• Proficiency in Microsoft Excel or Google Sheets
• Excellent written and verbal communication skills
• Collaborative, curious, and proactive with a can-do approach to problem-solving

What You'll Gain

• Hands-on experience managing site operations across a multi-brand fashion portfolio
• Exposure to how ecommerce strategies differ by brand identity, audience, and market positioning
• A strong foundation in site merchandising, UX quality assurance, and DTC operational workflows
• Experience working cross-functionally with marketing, creative, CRM, and merchandising teams
• Mentorship from experienced ecommerce leaders in a dynamic, growth-oriented environment

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to…