Cloud Systems Administrator; MSP

Location:

Orange County or Los Angeles, CA

Work Model:
Local WFH with limited onsite work (must live in Southern California)

Salary: $85,000 to $95,000

MSP

Experience:

Required

We are a long established Managed Services Provider hiring a Cloud Systems Administrator to support advanced escalations, Microsoft cloud environments, Azure Virtual Desktop, Citrix, Microsoft 365, networking, and security tools across Southern California client environments.

This is a strong fit for an MSP professional who wants a local WFH role, strong work life balance, and deeper cloud infrastructure exposure without the constant billable pressure found in many MSP environments.

You will own complex escalations, support AVD and Microsoft cloud environments, mentor Level 1 and Level 2 technicians, and help improve documentation so fewer issues need to be escalated in the future.

The team has built long term relationships with both clients and employees, with many employees having 10 to 20 year tenure.

The environment values integrity, accountability, teamwork, client satisfaction, innovation, mutual respect, and family time. Productivity matters, but this is not a constant bill, bill, bill MSP environment.

This role is ideal for someone who can assess issues quickly, stabilize the environment, drive resolution with minimal direction, and improve standards for the team.

• Own advanced escalations across Microsoft 365, Azure Virtual Desktop, Citrix, Windows Server, Active Directory, networking, security, and end user environments
• Support Azure Virtual Desktop environments including user issues, session issues, scaling, image updates, policies, application delivery, and performance concerns
• Support Microsoft 365, Exchange Online, Windows Server, Active Directory, DNS, DHCP, RDP, TCP/IP, VPNs, and SSL VPNs
• Work across Azure, VMware vSphere, Sonic Wall, HPE servers, Nimble SAN, MSA storage, backups, and endpoint security tools
• Support security and infrastructure platforms such as Sentinel One, Huntress, Acronis, or similar tools
• Use Connect Wise Manage, NinjaRMM, IT Glue, and related MSP tools for tickets, monitoring, documentation, and client environment management
• Create and improve runbooks, SOPs, escalation notes, client documentation, and post project records
• Mentor Level 1 and Level 2 technicians on troubleshooting approach, client communication, and documentation quality
• Communicate clearly with nontechnical stakeholders, set expectations, and follow through until issues are resolved
• Support occasional onsite work in Orange County or Los Angeles when needed

• 3 to 5+ years of MSP experience supporting multiple client environments
• Strong experience handling advanced escalations across Microsoft, cloud, server, network, and security environments
• Experience supporting Azure Virtual Desktop, Citrix Cloud, Citrix Virtual Apps and Desktops, or similar virtual desktop environments
• Strong Microsoft experience across Microsoft 365, Exchange Online, Windows Server, Active Directory, DNS, DHCP, and remote access technologies
• Networking knowledge across switching, VLANs, firewalls, VPNs, Sonic Wall, routing, wireless, and connectivity troubleshooting
• Experience with VMware vSphere, Azure, backup tools, endpoint security, RMM, PSA, and documentation platforms
• Calm troubleshooting approach with the ability to stabilize issues quickly and work with minimal direction
• Strong documentation habits across tickets, runbooks, SOPs, technical notes, and client updates
• Strong written and verbal communication skills with a client first mindset
• Must be local to Orange County or Los Angeles and comfortable with occasional onsite work

• AVD experience with Nerdio
• Sonic Wall NSv, NSA, or TZ experience
• Legal industry application or macro support experience

• $85,000 to $95,000 salary
• Local WFH schedule with limited onsite work
• 100% paid Medical, Dental, Vision, and Life Insurance
• 401(k) with employer paid matching contributions
• Internal career growth
• Long tenured team, strong client retention, and a culture that values family time, work life balance, and professional growth