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Senior Service Desk Lead & IT Operations
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-09-02
Listing for:
Golden Pet Manufacturing
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Golden Pet Brands in El Segundo/Burbank area seeks a Sr Service Desk Administrator to lead day-to-day support and drive service excellence. Hybrid work in CA with on-site support across El Segundo, Burbank, North Hollywood and Chatsworth; travel to manufacturing sites in WI and NE as needed.
You will own SLAs, KPIs, SOPs and runbooks, build a knowledge base, and guide a growing team of helpdesk technicians. 3–5+ years IT ops with leadership needed; strong ITSM and collaboration skills required.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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