IT Infrastructure & Operations Manager

Description

The IT Infrastructure & Operations, Manager is responsible for the execution, reliability, security, and performance of Jonathan Louis' technology infrastructure and IT operations across all company locations. This hands-on leadership role manages enterprise networks, servers, cloud environments, systems, and related infrastructure supporting manufacturing, distribution, and corporate operations.

The Manager is accountable for execution across infrastructure delivered by the internal IT team and services delivered through managed and hosted providers, and for the standards, documentation, and access controls that keep systems supportable by more than one person. Overall technology strategy, direction, governance, and prioritization remain with the Director of Information Technology.

The Manager leads and develops IT team members, manages vendors and key infrastructure initiatives, and partners with the Director of IT to execute the company's technology strategy and roadmap while contributing recommendations for future infrastructure, security, and operational needs.

• Ensure the reliability, availability, performance, and security of IT infrastructure and operations across all Jonathan Louis locations, including corporate offices, manufacturing plants, distribution facilities, and hosted or co-located environments.
• Lead the day-to-day administration and continuous improvement of enterprise networks, servers, virtualization, cloud environments, storage, databases, directory and identity services, and site connectivity.
• Manage backup, recovery, and Disaster Recovery across all systems, including those delivered by third parties, with documented recovery objectives, verified coverage, and periodic testing.
• Maintain a hands-on technical role, providing advanced troubleshooting and escalation support while proactively identifying and resolving infrastructure issues that could impact business operations.

• Implement and maintain infrastructure security controls, including patching, vulnerability management, monitoring, endpoint protection, and access controls, in accordance with company and industry standards.
• Manage privileged and administrative access under least-privilege and separation-of-duties principles, and oversee the IT user lifecycle so that access provisioning and revocation is timely, evidenced, and auditable.
• Support compliance, audit, and cybersecurity incident response activities, including control documentation, evidence collection, remediation, and coordination with managed security providers.

• Manage technology vendors, managed service providers, and service partners, including performance, service levels, contracts, licensing, renewals, and cost effectiveness.
• Ensure services delivered by managed providers meet agreed service levels and cover the full environment, and lead the transition of services between provider and internal team as scope changes.

• Oversee IT service delivery and service desk operations across all sites — ensuring appropriate response, escalation, and prioritization of issues affecting manufacturing and critical business operations, including after-hours and on-call escalation coverage — and manage endpoint and device management, operating system and patch lifecycle, standard builds, asset inventory, licensing, and technology refresh planning.
• Ensure infrastructure support for manufacturing, engineering, and business systems, including plant-floor and facility technology, engineering and design environments, and ERP and related business applications.
• Maintain effective relationships with manufacturing and business leadership to understand operational requirements and ensure technology solutions appropriately support the needs of the organization.

• Lead, coach, and develop IT employees and contractors across multiple locations, establishing clear priorities, accountability, performance expectations, and cross-training, and ensuring a named primary and backup for critical systems.
• Establish…