Sr Technical Analyst, Systems Administration, CA

Senior Technical Analyst

$125,000 - $145,000 per year

Job Summary:

Reporting to the Senior Manager, Infrastructure & Cloud Services, the Senior Technical Analyst's role is to plan, design, develop, and launch efficient technical solutions in support of core organizational functions and business processes for Dunn-Edwards. This includes support for technical aspects of business requirements, proposed projects, and systems requirements. The Senior Technical Analyst will maintain software and hardware solutions both "on premise" and in "cloud" environments to help achieve business requirements.

This includes responsibility for the design, testing, documentation, QA support and post-production support for key software and hardware solutions. The Senior Technical Analyst will also research, design, document, and support software and hardware related functionality throughout the production life cycle. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. The role requires strong collaboration, technical solution ownership, Tier 3 escalation support, and the ability to lead infrastructure initiatives across Windows Server, Active Directory, Microsoft Entra , Azure, AWS, VMware, cloud, and on-premises environments.

Equal Employment Opportunity Statement:
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Essential Duties:

• Liaise with administrators, business analysts, systems analysts, and other technical analysts to assist in resolving problems with software or hardware systems
• Proven technical abilities in existing and future technical platforms, tools, and products
• Skilled at analyzing, assessing, and executing technical solutions for issues and/or new requirements for existing business systems and procedures
• Working knowledge of network and PC operating systems, including existing and future platforms and operating systems
• Working knowledge of current network hardware, protocols, and standards, including LAN and WAN technologies
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems, and post-implementation support
• Successfully engages in multiple initiatives simultaneously
• Delivers assigned projects on time and on budget
• Keeps current with technical skills required to support applications
• Off hours and weekend availability required
• Provides Tier 3 escalation support for complex infrastructure, systems administration, patch management, vulnerability remediation, and monitoring issues
• Leads technical initiatives, owns infrastructure solution delivery, and mentors junior to mid-level administrators through implementation, support, and operational transition activities
• Administers and supports hybrid infrastructure environments, including Windows Server, Active Directory, Microsoft Entra , Azure, AWS, VMware, and related monitoring and security platforms

Supervisor Responsibilities:

• Supervises:
  None or based on role

Qualification Requirements:

The individual must be able to perform each essential job duty and responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities needed to perform the job at a fully acceptable level.

Minimum Education, Experience, and/or Certification:

• College diploma or university degree in computer science, computer information systems, management information systems, or a related field; equivalent professional experience may be considered
• 8+ years of progressive infrastructure and systems administration experience, preferably in a manufacturing, retail, or multi-site enterprise environment
• Demonstrated experience supporting enterprise-scale infrastructure, including users, servers, operating systems, virtualization, cloud services,…