Assistant Technology Services Specialist
Listed on 2026-09-11
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Desktop Support
Assistant Technology Services Specialist
Recruitment #
Date Opened
Date Opened 9/7/2026 08:00:00 AM
Filing Deadline
Filing Deadline 9/28/2026 4:00:00 PM
Location
Salary $6,430.55 - $7,966.32/mo; $77,166.60 - $95,595.84/yr (based on a full-time, 12-month position)
Typical DutiesInstalls, configures, and troubleshoots a limited range of technology including computer software, computer hardware, printers, and related peripheral devices and equipment.
Installs, upgrades, and maintains local, non-enterprise software applications and suites; ensures compliance with license agreements and copyright requirements.
Responds to the needs and inquiries of users; implements solutions; and follows up with users to assure the stability and functionality of District issued end user systems.
Responds to help desk ticket referrals concerning locally-based problems with hardware, software, and networking, and other computer related technologies; deploys solutions and follows up.
Installs, configures, and troubleshoots smart classroom technology and equipment such as panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board, and integrations to the overall technology environment at an assigned location.
Interfaces with technology peers, support staff, and vendors to coordinate activities, exchange information, and solve technology issues and concerns.
Assists in the delivery, setup, and teardown of presentation and technology equipment for indoor and/or outdoor events.
Sets-up user access to local file sharing and learning management systems.
Writes routine operating instructions, training materials, and manuals and guides users on software and hardware use.
Keeps users informed and gathers critical feedback to improve processes and relationships.
Tracks assigned technology inventory, controls access to server rooms and data closets, monitors software such as antivirus and MDM; assists in data capture for asset management software and continuously updates the asset management software as inventory changes.
Creates and maintains records and documentation to support building the team knowledge base.
Attends assigned training programs and activities in order to maintain current knowledge of technological advances and changes.
May provide entry to moderate level technical support involving assistive technology, multimedia technology, and security technology as needed.
Performs related duties as assigned.
Distinguishing CharacteristicsAn Assistant Technology Services Specialist performs technical support duties of entry to moderate level difficulty, complexity, and scope related to the installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, printers, and related peripheral devices and equipment.
A Technology Services Specialist performs journey-level technical support duties related to the installation, setup, and repair of computer hardware; software installation, granting user access, and providing user guidance with common application software and computer equipment operations.
A Supervising Technology Services Specialist supervises and actively participates in the work of a technology team engaged in providing technical support functions such as software installation, the repair/replacement of computer hardware and adjustment of computer equipment, setting-up and configuring smart classroom equipment, granting user access, and providing user training at an assigned location.
SupervisionImmediate supervision is received from a Supervising Technology Services Specialist. No supervision is exercised.
Class QualificationsKnowledge of:
Capabilities, set-up, operation, and maintenance requirements of computers and peripheral equipment
Smart classroom technology including but not limited to panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board
Techniques used to troubleshoot equipment and software malfunctions
Operation and functionality of computer software including, but not limited to, Microsoft applications, Microsoft Windows, Apple OS/iOS
Principles and techniques of inventory/property management including asset management software
Techniques of active listening
New trends and developments in computer and classroom technology
Principles and protocols of quality customer service
Basic principles of training
Skill in:
Use of Microsoft Office Suite
Ability…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).