Bloomingdale's Manager, Regional Technology

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from  to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life.

Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from  to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life.

Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

The Regional Technology Manager plays a crucial role in driving the successful implementation, reliability, and adoption of store technology across a defined regional area. Acting as a strategic project lead, this role partners directly with store management to ensure technology initiatives are deployed smoothly and align with operational needs.

The ideal candidate blends project management skills with strategic technical thinking. They focus on guiding deployments, leading quality assurance, resolving high-level escalations, and working one-on-one with stores to maximize the value of their technology tools through expert guidance and clear documentation.

• Manage the regional execution of technology pilots, rollouts, and system upgrades, ensuring projects are delivered on time and with minimal disruption to store operations.
• Partner with central IT and store leadership to evaluate store readiness, adjusting rollout schedules and pacing as needed to support business priorities.
• Collaborate with central technical teams to execute regional QA, testing, and configuration management, ensuring zero-defect deployments and operational readiness prior to launch.

• Conduct on-site visits to consult with store management. Review their unique operational challenges and provide expert guidance on how to better leverage existing systems (e.g., POS, mobile devices, clienteling tools) to hit business targets.
• Act as the strategic bridge between the field and central IT. Synthesize regional feedback into actionable insights, advising central teams on necessary adjustments to future roadmaps and solutions.

• Act as the primary project leader during critical technical situations or major outages in the region. Guide internal staff and coordinate with vendors to determine the most effective correction path, moving beyond scripted solutions.
• Serve as the senior escalation point for complex, recurring issues. Analyze the escalation path to identify root causes and implement permanent fixes rather than treating symptoms.
• Serve as the on-site liaison with third-party technicians during major hardware/software installations and…