Senior Customer Engineer – Named

• Partner with Account Executives to lead technical discovery
• Build bespoke architectures and deliver product demonstrations and Proofs of Concept across Security, Networking, and Developer Platforms
• Lead or oversee technical onboarding and implementation
• Serve as the primary executive and engineering contact for customers
• Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives
• Monitor customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks
• Carry a variable quota tied to new business acquisition and/or account growth
• Drive platform adoption, revenue retention, and strategic cross-sell and up-sell opportunities
• Lead technical Quarterly Business Reviews and translate platform capabilities into ROI for C-level executives
• Act as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
• Use AI agents and internal platforms to automate RFP/security questionnaire responses, sandbox provisioning, and telemetry monitoring

Requirements

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; years required vary by leveling
• Broad technical expertise spanning web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture
• Proven track record in a quota-carrying or revenue-aligned environment
• Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
• Exceptional presentation and stakeholder management skills
• Cloudflare developer platform and AI ecosystem experience, specifically Workers AI, AI Gateway, and Vectorize (strongly preferred)
• Experience with prompt engineering, LLM orchestration, or RAG architectures (strongly preferred)
• Proficiency in Python, JavaScript, or similar languages (strongly preferred)
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

Core Competencies

Demonstrates expertise in customer-facing technical roles, with a strong focus on web security, networking, and cloud infrastructure. Proven ability to drive platform adoption and revenue growth through effective stakeholder management and technical advisory.

Highest-signal resume keywords

• Customer-Facing Technical Role Experience
• Broad Technical Expertise in Web Security and Networking
• Proven Track Record in Quota-Carrying Environment
• Cloudflare Developer Platform Experience
• Proficiency in Python or Java Script

ATS Optimization Keywords

Hard Skills

• Web Security
• Networking
• Cloud Infrastructure
• Enterprise Architecture
• SaaS Metrics
• Prompt Engineering
• LLM Orchestration
• RAG Architectures
• Python
• Java Script

Soft Skills

• Exceptional Presentation Skills
• Stakeholder Management

Industry Keywords

• Technical Discovery
• Product Demonstrations
• Proofs of Concept
• Technical Onboarding
• Customer Health Monitoring
• Revenue Retention
• Cross-Sell Opportunities
• Quarterly Business Reviews
• Technical Advisor
• Integration Bottlenecks

Tools & Technologies

• Cloudflare Workers AI
• AI Gateway
• Vectorize