Technical Flame Assist - Los Angeles, CA

Company: Company 3
Position: Systems Engineer (Technical Flame Assist, Autodesk)
Location: Los Angeles, CA
Hours of Operation: 9:00am – 6:00pm PST (varies depending on business needs; after hours work as needed)

* Pay Range: $40.00 - $80.00 USD hourly

As a Flame Support Engineer, you will be responsible for providing technical support and expertise for the Autodesk Flame suite of products. Your role will involve assisting users, troubleshooting issues, and ensuring a high level of customer satisfaction. This is a unique opportunity for a technical professional with a strong desire to work with cutting-edge post-production technology and support creative professionals in a fast-paced, performance-driven environment.

MAIN DUTIES:

The Systems Engineer
- Flame will provide technical support and assistance to users of Autodesk Flame software and respond to customer inquiries and technical issues in a timely and professional manner. They will be responsible for troubleshooting and resolving software and hardware-related issues for Flame workstations, and install, configure, and maintain Flame software and related applications. Additionally, the Systems Engineer – Flame will be responsible for the following:

• Administer and maintain Flame Workstation access on production VLAN.
• Install and maintain Linux updates, Flame family software, and proprietary software on Flame Workstations.
• Administer LDAP group membership and access to shotgun projects.
• Maintain and support Flame artist home directories and preferences.
• Start, stop, and restart Flame software services on Flame and Flame Render workstations.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Create and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Participate in testing and quality assurance activities for Flame software updates and releases.
• Stay up to date with the latest trends and developments in the post-production industry and Autodesk Flame technology.

Please note that in this position, you must be available to cover SLA hotline: nights and weekends, on-call duty required on a rotating basis (Holidays included), overtime is expected.

WHAT YOU BRING:

The ideal Systems Engineer
- Flame candidate must have strong technical knowledge and experience with Autodesk Flame software, including proficiency in troubleshooting and supporting Flame installations, and an excellent understanding of post-production workflows and industry-standard practices. Additional requirements include:

• Proficiency in Linux operating systems and command-line tools.
• Experience in administering and maintaining Flame Workstation.
• Familiarity with installing and maintaining Linux updates on Flame Workstations.
• Expertise in installing, configuring, and maintaining Flame family software on Flame Workstations.
• Understanding of LDAP group administration.
• Experience in administering shotgun projects.
• Knowledge of starting, stopping, and restarting Flame software services on Flame and Flame Render workstations.
• Strong problem-solving skills and the ability to think analytically.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and a commitment to providing exceptional support.
• Ability to work independently and collaboratively in a team environment.
• Detail-oriented with excellent organizational and time management skills.
• Familiarity with other post-production software and workflows is a plus.

Experience with the following is considered an asset:

• Theater, Edit and Color Bay support. Including monitor calibration.
• Arista, Brocade, Palo Alto, Forti Gate, Supermicro, Dell, HP, Gigabyte, is a plus.
• Knowledge of…