Manager - Customer Solutions Engineering

the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

the company’s customers include many of the world’s most prominent companies, including Git Hub, Yelp, Paramount, and Jet Blue.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: 06/03/26

Anticipated Posting Close Date*: 08/17/26

** Job posting may close early due to the volume of applicants.*

the company is looking for an exceptional customer-centric leader to manage a team of Cloud Engineers. the company’s Cloud Engineers are the named technical contact for our largest and most complex customers, providing technical strategy and the company insight for mutual alignment.

As Manager, Customer Solutions Engineering, this role is responsible for providing effective leadership across the team to ensure customer growth and retention through ongoing engagement and high value deliverables on designated accounts. Key activities include driving internal alignment to ensure a high quality customer experience, measuring technical and performance results, assisting with customer meetings and escalations, providing feedback and coaching to develop the team, and creating operational plans to scale team impact.

• Lead a team of highly-technical customer engineers ensuring overall customer success
• Develop strategic direction and execute on key objectives for Customer Solutions Engineering
• Build and maintain relationships with key stakeholders in Client Services, Sales, Product and Engineering.
• Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements for maintaining and growing customer relationships.
• Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.

• 8 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing Dev Ops Engineer, Technical Account Management, Solutions Architect
• 2+ years of relevant experience leading people associated with technical management of client relationships
• Demonstrated experience and success in handling client relationships either on a primary or secondary basis
• Exceptional communication skills, detail-oriented, and self-motivated leader with strong analytical skills.
• Broad technical expertise including cloud and internet architecture, as well as scripting/software development experience
• Ability to embrace change while maintaining focus on results and customer experience
• Capable and willing to travel for customer meetings as necessary

• This position will require you to be available during core business hours.

This position is open to the following office location:

• San Francisco, CA
• Denver, CO
• New York, NY

the company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. We do not support relocation.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The estimated salary range for this position is $142,630 to $201,348.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills,…