ServiceNow Business Analyst

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States, with offices in Los Angeles, New York, New Jersey, Atlanta, and additional locations. Would you like to help shape and expand an enterprise Service Now environment supporting a global media organization? Our global Media client is seeking a Service Now Business Systems Analyst with strong experience in Service Portal, Service Catalog, and enterprise service management workflows.

The Service Now environment is actively being established and expanded through platform configuration, functional enhancements, testing, production deployments, and the onboarding of additional business units. The Business Systems Analyst will work closely with business stakeholders, Service Now Product Managers, developers, platform teams, and implementation partners to define requirements and deliver scalable portal and service-management solutions. The primary focus of this position is Service Portal and Service Catalog.

Experience with Service Now Employee Center is highly preferred, particularly the ability to conduct discovery, gather requirements, assess readiness, and define a future-state implementation approach. Employee Center is not currently installed. The position aligns with the SOW's Workplace-focused Business Systems Analyst responsibilities, including requirements analysis, functional solution design, story creation, testing, production migration support, reporting, training, and business-unit onboarding. Location & Work Type

Location:

Los Angeles, California Work Type:
Remote This role can be performed remotely within the continental US. If this sounds exciting we'd love to hear from you and are setting up interviews immediately. Responsibilities Lead requirements discovery and analysis for Service Now Service Portal, Service Catalog, Workplace, ITSM, and related platform capabilities. Partner with business stakeholders and technical teams to understand current-state processes, identify gaps, and design scalable future-state solutions.

Gather requirements for portal experiences, catalog items, request forms, workflows, approvals, knowledge content, navigation, search, and user-facing functionality. Support the configuration and continued establishment of the Service Now environment as new capabilities and business units are introduced. Facilitate onboarding of new business units into the Service Now instance, including process discovery, requirement alignment, workflow standardization, and rollout planning. Conduct Employee Center discovery and readiness activities, including stakeholder interviews, persona identification, content and service requirements, information architecture, and implementation recommendations.

Translate business needs into epics, user stories, functional requirements, process flows, wireframes, mockups, and detailed acceptance criteria. Work with Service Now Product Managers, developers, architects, and implementation partners to confirm that proposed solutions are technically feasible and aligned with platform best practices. Identify opportunities to use out-of-the-box Service Now functionality, reduce unnecessary customization, and improve the consistency and maintainability of the platform.

Document current-state and future-state processes, workflows, business rules, dependencies, risks, constraints, and integration requirements. Create and maintain functional design documentation for Service Portal, Service Catalog, Employee Center readiness, and related Service Now enhancements. Support integrations between Service Now and enterprise applications, data sources, identity platforms, and other business systems. Lead or support test strategy, test-case development, functional testing, system integration testing, regression testing, and user acceptance testing.

Validate configured stories against requirements and acceptance criteria, document defects, and coordinate resolution with development teams. Support release planning, production migration, deployment validation, and post-production stabilization. Develop reports, dashboards, user guides, job aids, training materials, demonstrations, and onboarding documentation. Support organizational change management by clearly communicating the future-state solution, business impacts, and adoption requirements. Participate in Agile ceremonies, backlog refinement, sprint planning, demonstrations, retrospectives, and Program Increment planning as applicable.

Provide…