Desktop Support Engineer II

• Compensation: USD 30.00 - USD 33.00 - hourly

The Wonderful Company is committed to providing high-quality, healthy, and iconic brands,including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halosand helping improve the lives of the people who live and work in the places where weoperate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet.

The Wonderful Company is looking to add a dynamic Desktop Support Engineer II to our growing team! This person will be the front-line support in assisting with technical issues throughout our business including remote users.

This position will be working 5 days a week onsite at our West Los Angeles, CA office.

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc...
• Information system hardware configuration and repair.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization Work with Vendors to perform repairs as needed.
• Computer moves, adds & changes.
• Operating systemreloads.
• Install and configure software for The Wonderful Company based on the information systems policies and procedures.
• Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.
• Printer maintenance - moves, adds, changes, toner/ink supply management.
• Backup for general telephones including:
  • Telephone new user setup & training.
  • Telephone general troubleshooting.
• Coordinate with vendor for service / repair.
• Physical layer (wiring) connectivity.
• Primary point of contact for helpdesk calls.
• Secondary point of contact for chat support

• A.A degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
• A+ certification preferred.
• Working knowledge of Microsoft products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle system a plus.
• Interpersonal skills.
• Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure/time constraints.

Pay Range: $30.00 - $33.00 an hour. Final compensation will be dependent upon skills & experience.

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and…