Assistant Technology Services Specialist

Assistant Technology Services Specialist

Date Opened: 9/7/2026 08:00:00 AM

Filing Deadline: 9/28/2026

Location: Los Angeles Valley College

Salary: $6,430.55 - $7,966.32/mo; $77,166.60 - $95,595.84/yr (based on a full-time, 12-month position)

Job Type: Open and Promotional

Provides technical support of entry to moderate level difficulty, complexity, and scope involving the installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, and related peripheral equipment; guides users on the appropriate uses of technology; and ensures user satisfaction with technology solutions and customer service.

• Installs, configures, and troubleshoots a limited range of technology including computer software, computer hardware, printers, and related peripheral devices and equipment.
• Installs, upgrades, and maintains local, non-enterprise software applications and suites; ensures compliance with license agreements and copyright requirements.
• Responds to the needs and inquiries of users; implements solutions; and follows up with users to assure the stability and functionality of District issued end user systems.
• Responds to help desk ticket referrals concerning locally-based problems with hardware, software, and networking, and other computer related technologies; deploys solutions and follows up.
• Installs, configures, and troubleshoots smart classroom technology and equipment such as panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board, and integrations to the overall technology environment at an assigned location.
• Interfaces with technology peers, support staff, and vendors to coordinate activities, exchange information, and solve technology issues and concerns.
• Assists in the delivery, setup, and teardown of presentation and technology equipment for indoor and/or outdoor events.
• Sets-up user access to local file sharing and learning management systems.
• Writes routine operating instructions, training materials, and manuals and guides users on software and hardware use.
• Keeps users informed and gathers critical feedback to improve processes and relationships.
• Tracks assigned technology inventory, controls access to server rooms and data closets, monitors software such as antivirus and MDM; assists in data capture for asset management software and continuously updates the asset management software as inventory changes.
• Creates and maintains records and documentation to support building the team knowledge base.
• Attends assigned training programs and activities in order to maintain current knowledge of technological advances and changes.
• May provide entry to moderate level technical support involving assistive technology, multimedia technology, and security technology as needed.
• Performs related duties as assigned.

• An Assistant Technology Services Specialist performs technical support duties of entry to moderate level difficulty, complexity, and scope related to the installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, printers, and related peripheral devices and equipment.
• A Technology Services Specialist performs journey-level technical support duties related to the installation, setup, and repair of computer hardware; software installation, granting user access, and providing user guidance with common application software and computer equipment operations.
• A Supervising Technology Services Specialist supervises and actively participates in the work of a technology team engaged in providing technical support functions such as software installation, the repair/replacement of computer hardware and adjustment of computer equipment, setting-up and configuring smart classroom equipment, granting user access, and providing user training at an assigned location.

Immediate supervision is received from a Supervising Technology Services Specialist. No supervision is exercised.

• Capabilities, set-up, operation, and maintenance requirements of computers and peripheral equipment
• Smart classroom technology including but not limited to panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board
• Techniques used to troubleshoot equipment and software malfunctions
• Operation and…