IT Technical Aid; Part Time
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-09-20
Listing for:
s Advancio, Inc.
Part Time
position Listed on 2026-09-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Advancio is seeking a detail-oriented and customer-focused IT Technical Aid to support our Information Technology team. This role is responsible for providing first-level technical support, assisting with hardware and software troubleshooting, supporting printing operations, and helping maintain IT equipment and infrastructure. The ideal candidate is service-oriented, organized, and capable of resolving routine technical issues while escalating more complex situations when necessary.
Key Responsibilities- Provide technical support to internal users regarding hardware, software, and general IT-related issues.
- Identify, document, track, research, and resolve incoming support requests.
- Escalate high-priority or complex technical issues following established procedures.
- Assist with routine systems testing and validation activities.
- Review and support the development of user manuals, procedures, and instructional materials.
- Install, configure, maintain, and troubleshoot:
- Desktop and laptop computers
- Printers and multifunction devices
- Video display terminals
- Network cabling and related hardware
- Support operations involving office-grade and high-speed commercial printers.
- Perform basic maintenance and troubleshooting of IT equipment.
- Assist IT professionals with production support and daily operational tasks.
- Maintain accurate documentation of support activities and issue resolutions.
- Handle and transport office supplies and equipment weighing up to 20 pounds.
- High School Diploma or equivalent required.
- Minimum of 2 years of experience in an Information Systems or Information Technology environment.
- Experience supporting desktop software installations and configurations.
- Experience operating or supporting high-speed commercial printers is preferred.
- Experience providing technical support and customer service.
- Basic knowledge of computer hardware and software troubleshooting.
- Ability to install and configure desktop applications.
- Understanding of printers, peripherals, and workstation equipment.
- Familiarity with operating systems and common productivity software.
- Ability to follow technical procedures and documentation.
- Problem-solving and analytical thinking.
- Sound decision-making abilities.
- Excellent verbal and written communication skills.
- Organizational and time-management skills.
- Ability to work independently and as part of a team.
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