Technology Services Specialist

Technology Services Specialist

Date Opened: 9/7/2026 08:00:00 AM
Filing Deadline: 9/28/2026
Location: Los Angeles City College Los Angeles Harbor College West Los Angeles College
Salary: $7,966.32 - $9,868.88/mo; $95,595.84 - $/yr (based on a full-time, 12-month position)
Job Type: Open & Promotional (Dual)

Provides technical support involving installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, voice communications technology, data storage, servers, virtualization, and related peripheral equipment; guides users on the appropriate uses of technology; and ensures user satisfaction with technology solutions and customer service.

Installs, configures, and troubleshoots computer equipment, voice communications equipment, data storage, servers, virtualization, and related technology and peripheral devices, and makes appropriate connections and disconnections of cabling.

Installs, configures, and troubleshoots smart classroom technology and equipment such as panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board, and integrations to the overall technology environment at an assigned location.

Performs installation, upgrades, and maintenance of local software applications and suites; ensures compliance with license agreements and copyright requirements.

Responds to the needs and inquiries of users explains Information Technology issues, deploys solutions including office and lab technology, and follows up with users to assure the stability and functionality of District issued end user systems.

Responds to help desk ticket referrals, locally-based problems with hardware, software, and networking, and other computer related technologies; deploys solutions and follows up.

Interfaces with technology peers, support staff, and vendors to coordinate activities, exchange information, and solve technology issues and concerns.

Participates in the delivery, setup, and teardown of presentation and technology equipment for indoor and/or outdoor events.

Sets-up user access to local file sharing and learning management systems.

Writes operating instructions, training materials, and manuals.

Consults with faculty and/or staff to develop solutions for office and lab technology; consults with vendors and District personnel to develop and implement security standards and technology policy.

Provides recommendations to the team lead concerning enhancements to the hardware and software inventory.

Guides users on software and hardware use.

Collaborates with District personnel in the design and development of system configurations and software.

Keeps users informed and gathers critical feedback to improve processes and relationships.

Assists Information Technology staff of the Educational Services Center with troubleshooting problems related to technical operations and services related to network equipment and operations.

Maintains, corrects, and troubleshoots assigned location network equipment as needed.

Refers local service outages to appropriate personnel.

Tracks assigned technology inventory, controls access to server rooms and data closets, monitors software such as antivirus and MDM; assists in data capture for asset management software and continuously updates the asset management software as inventory changes.

Creates and maintains records and documentation to support building the team knowledge base.

Attends assigned training programs and activities in order to maintain current knowledge of technological advances and changes.

May provide technical support involving assistive technology, multimedia technology, and security technology as needed.

May provide guidance, training, and instruction to lower-level technology staff and student assistants.

May assist with the technology budget for computer equipment, software acquisitions and support; requests quotes from vendors for equipment and software.

Performs related duties as assigned.

A Technology Services Specialist performs journey-level technical support duties related to the installation, setup, and repair of computer hardware and voice communications equipment; software installation, granting user access, and providing user guidance with common application software and computer equipment operations.

A Supervising Technology Services Specialist supervises and actively participates in the work of a…