IT Support Specialist

IT Support Specialist

Onsite/hybrid — Los Angeles area, within commuting distance of El Segundo, CA

You are the first point of contact when technology gets in the way of someone's work. You'll own tier-1 support end to end — triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't.

It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical corporate service desk.

• Own the front line — intake, triage, and first response for all IT requests across chat, ticketing, and walk-ups.

• Resolve the highest-volume work directly: access and permission grants across Okta, Google Workspace, Slack, Atlassian, and our wider SaaS estate; license and seat requests; MFA, VPN, and connectivity; software installs; printer and peripheral setup.

• Support the development toolchain and hardware — Perforce, Xcode, and Unity setup, build troubleshooting, console dev kits, the shared test-device fleet, and platform-store accounts (App Store Connect, Google Play Console, Steam works).

• Provision, image, and hand off laptops and workstations for new hires, and run IT lifecycle work with People Ops — day-one setup, role and entity changes, contractor renewals, leave transitions, and offboarding through to device return and data handling.

• Provision and deprovision external partner, vendor, and contractor access, and administer AI tool seats and spend limits against studio guidelines.

• Support meeting rooms and studio AV — Zoom Room provisioning, keeping hardware working, resolving issues live, and on-site support for studio events.

• Escalate to Technical Support Operations with clear reproduction steps, context, and everything you've already tried.

• Keep asset records accurate with IT Asset Management, so hardware and licenses stay tracked.

• Write and maintain self-service documentation so recurring questions stop becoming tickets, and flag patterns worth fixing upstream.

• 1–3 years in IT support, service desk, or comparable hands-on technical support.

• Working knowledge of macOS and Windows in a managed environment, with comfort around MDM, identity and SSO, and endpoint tooling.

• Comfort administering SaaS platforms, not just using them — group-based entitlement, SCIM provisioning, and least-privilege judgment on access requests.

• A solid grasp of the everyday stack:
  Google Workspace or Microsoft 365, Slack, VPN, and ticketing systems.

• Basic network troubleshooting — Wi-Fi, DNS, DHCP, and general connectivity.

• Clear, patient written and verbal communication with non-technical colleagues. You explain rather than jargon.

• Strong judgment about what to solve yourself and what to elevate, and the discipline to document either way. Tickets arrive without a priority signal, so triage is judgment rather than routing.

• Genuine care for the people you support. This role is as much service as it is technical.

• Hands-on with Okta, Atlassian, Jamf or Intune, Google Workspace, Slack, Zoom, or 1
  
  Password — or close equivalents.

• Experience in a game or digital content creation studio, supporting artists, designers, and engineers.

• Perforce and Unity or Unreal experience;
  Xcode provisioning, console dev-kit, or platform-store administration.

• Okta administration and light scripting for repetitive tasks (Okta Workflows, Apps Script, Bash, Power Shell, or Python).

• Supporting teams across US and APAC time zones.

• Familiarity with security hygiene practices and working alongside a security team.

• AV and live event support experience.

• Tier-1 requests are…