Senior IT Engineer, SaaS

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

In this role, you will administer and improve the SaaS platforms that power productivity, collaboration, identity, and employee access across a global organization of approximately 2,000 users. You will own day-to-day platform administration for core services such as Google Workspace, Slack, ChatGPT, Glean, and Zoom, and partner closely with Identity and Access Management, Security, IT Support, People, Procurement, and application owners to deliver secure, reliable, and scalable employee technology services.

• You will configure SaaS applications for enterprise use, connect applications to Okta using standards such as SAML and SCIM where supported, troubleshoot provisioning and authentication issues, manage roles and licensing, support employee lifecycle workflows, and automate repetitive administration. This role is a technical escalation point for SaaS and access issues and is expected to improve systems through strong documentation, operational discipline, and continuous automation.
• You partner with the Identify Access Management team on the joiner, mover, and leaver workflows across SaaS applications and work to make provisioning and deprovisioning accurate, timely, auditable, and increasingly automated.
• You will apply role-based access control and least privilege principles, participate in periodic access reviews, and partner with Security and Compliance teams on audit evidence, policy enforcement, and remediation.
• You monitor platform health, vendor changes, service incidents, license utilization, and administrative risk, and you communicate planned changes and outages clearly to stakeholders and support teams.
• You will provide Tier 2/3 escalation support for SaaS, identity, permissions, and integration issues, using structured troubleshooting and root cause analysis rather than relying on manual workarounds.
• You create and maintain clear runbooks, configuration standards, support documentation, ownership records, and operational procedures so services can be supported consistently at enterprise scale.
• You will work effectively with application owners and vendors to evaluate new SaaS capabilities, coordinate onboarding and security review requirements, implement integrations, test changes, and transition services into steady state operations.
• You will communicate with both technical and non-technical partners and can balance employee experience, security, reliability, and operational efficiency when making administration decisions.

In the role of Senior IT Engineer, you will report to the Senior Director of IT. We are considering applicants for the location of Los Angeles, CA (in-office Tuesdays, Wednesdays, and Thursdays).

We get excited about candidates, like you, because...

• You have 8+ years of progressive experience in Corporate IT, IT Engineering, Systems Administration, Enterprise Applications, or SaaS administration, ideally supporting a distributed organization of at least 1,000+ users.
• You have hands‑on experience administering Okta or a comparable enterprise identity provider, including application integrations, SSO, MFA, group and role assignments, lifecycle management, and troubleshooting authentication and provisioning issues.
• You have experience integrating SaaS applications with Okta using SAML…