Cluster Telecom Service Manager; CTSM
Listed on 2026-09-22
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IT/Tech
IT Specialist -
Management
IT Specialist
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
Summary:The Cluster Telecom Service Manager (CTSM) provides strategic leadership and operational oversight for telecommunications and network services across a group of venues. This role is ideal for a highly motivated, extremely detail-oriented leader who excels at empowering teams, resolving complex issues, and ensuring consistent service delivery. The CTSM supports and mentors Venue Telecom Service Managers (VTSMs), ensuring alignment with organizational standards and seamless coordination across venues.
Key Responsibilities:- Oversee telecom service delivery across multiple venues, ensuring consistency, quality, and operational readiness.
- Lead and mentor a team of VTSMs, providing guidance, escalation support, and performance oversight.
- Serve as the escalation point for venue-level telecom issues and coordinate with the Technology Operations Center (TOC) for resolution.
- Develop and manage cluster-wide telecom strategies, schedules, and resource plans.
- Ensure compliance with organizational standards for telecom services including Cisco LAN/WLAN architecture, VoIP, mobile networks, and spectrum management.
- Provide operational leadership for resolving network issues across venues, acting as the senior point of contact for triage and escalation.
- Ensure alignment between telecom operations and both physical and virtual security protocols.
- Collaborate with internal departments, external partners, and government agencies to ensure seamless service integration and delivery.
- Track risks, issues, and performance across all venues in the cluster, and report regularly to senior leadership.
- Support recruitment, onboarding, and training of VTS
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