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User Support Analyst - Technology
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-09-26
Listing for:
Friedman Williams
Per diem
position Listed on 2026-09-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Tremendous Opportunity for a User Support Analyst to provide concierge-level technical support to attorneys and staff in a fast-paced law firm environment. This role provides first and second-level support, troubleshoots hardware and software issues, supports Microsoft 365, SharePoint, mobile devices, Citrix/VPN, iManage Work 10 and legal applications, and assists with conference room A/V technology.
The User Support Analyst will also provide on-site trial support
, participate in rotating on-call coverage, assist with equipment setup and inventory, and mentor junior support staff.
- 4+ years of help desk/user support experience in environments of 300+ users
- Strong Microsoft 365 and desktop support skills
- Excellent communication and customer service abilities
- Experience with ticketing systems, mobile devices, VPN/Citrix and collaboration technologies
- Ability to travel up to 25% and work occasional evenings, weekends and on-call hours
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