Senior Information Technology Specialist

• Provide Tier 1 and Tier 2 technical support for end users across hardware, software, systems, and applications.
• Configure, deploy, and support laptops, mobile devices, printers, and other peripherals.
• Support Windows desktop environments and iOS mobile devices.
• Assist with user account administration and access management.
• Troubleshoot and resolve hardware and software issues, escalating when necessary.
• Test and support video conferencing and meeting room technology.
• Maintain accurate hardware and equipment inventory.
• Coordinate with third-party vendors to resolve hardware, software, and equipment issues.
• Assist with system upgrades, application deployments, testing, and ongoing maintenance.
• Provide user training and guidance on supported hardware and software.
• Support Microsoft 365, Office applications, Adobe Acrobat, and related business applications.
• Assist with special projects and occasional offsite technical support as needed.
• Participate in shared after-hours support coverage, with overtime compensation provided.

• Minimum 5 years of professional IT support or related technical experience.
• Strong Tier 1/Tier 2 troubleshooting experience within a corporate or professional services environment.
• Experience supporting Windows 10/11, Microsoft 365, Microsoft Office, iOS, and Adobe Acrobat.
• Familiarity with Azure administration, resource maintenance, and deployment.
• Working knowledge of Power Shell, SQL, and Power BI.
• Experience with account administration, hardware deployment, and endpoint support.
• Strong understanding of data confidentiality, information security, and appropriate handling of sensitive information.
• Excellent communication, customer service, and organizational skills.
• Ability to manage multiple priorities and independently troubleshoot issues through resolution.
• Comfortable providing high-touch support to users with varying levels of technical expertise.
• Ability to work collaboratively within an IT support team while taking ownership of assigned issues.
• Availability for occasional travel and after-hours support as needed.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.