Senior ServiceNow Project Manager

Job Title:

Senior Service Now Project Manager

City:
California

State/Province:
California

Posting

Start Date:

9/23/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

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The purpose of this role is to establish and lead a robust delivery framework across complex technology and application landscapes, while ensuring optimal resource utilisation, effective risk management, and the proactive identification of value-creation and mining opportunities.

• Project Planning-Define delivery frameworks across complex software applications tools for multiple LOBs. Lead integrated planning, resource allocation, and governance setup while identifying risks and ensuring alignment with strategic business outcomes.
• Scope, Schedule, and Configuration Management-"Review project deliverables and improve execution by defining new tools and processes, ensuring efficiency through continuous improvement and leveraging AI to enhance operational excellence."
• Prepare governance reports across multiple LOBs by consolidating MIS and dashboards for leadership reviews.
• Implement cross-LOB governance frameworks to minimize process exceptions and revenue leakage.
• Resource/Team Management-"Oversee resource allocation plan, attrition rate and define resource optimization strategies for onshore and offshore teams across multiple LOBs.
• Define performance evaluation criteria and establish career development plans for onshore and offshore teams.
• Quality & Risk Management-Develop risk management strategies to identify, assess, and mitigate project risks and lead continuous improvement efforts to enhance project outcomes.
• Engagement Economics-"Monitor project estimates vs actuals and manage resource allocation for a LOB.
• Responsible for financial accountability for top-line and bottom-line growth across multiple LOBs.
• Oversee revenue realization and margin improvement initiatives at program level.
• Pursuit Management
  -Participate in RFPs, Identification of mining opportunities in the existing accounts and Go-to-Market materials for multi-LOB solutions.
• Participate in client discussions to finalize commercial estimates and strategic pursuits.
• Stakeholder Management-"Engage senior stakeholders and executive leadership for strategic alignment across multiple LOBs.
• Facilitate governance meetings and Quarterly Business Reviews (QBRs) to mine new opportunities and ensure cross-LOB collaboration.
• Innovation-Undertake innovation by researching, evaluating, and implementing emerging technologies to enhance project delivery and organizational efficiency.

• Manage Service Now programs, projects, enhancements, releases, and operations.
• Act as the primary point of contact for business, technology teams, vendors, and leadership.
• Gather business requirements and translate them into Service Now initiatives, roadmap items, Epics, Features, and User Stories.
• Coordinate with Process Owners, Product Owners, Architects, SMEs, Developers, and Operations teams.
• Manage project plans, resources, budgets, risks, issues, dependencies, and delivery timelines.
• Drive Service Now governance, standardization, automation, platform optimization, and adoption.
• Promote OOTB Service Now capabilities and minimize unnecessary customization.
• Provide functional understanding across ITSM, CMDB/CSDM, ITAM, SPM, GRC/IRM, and Security Operations/VR.
• Lead Agile/Scrum or hybrid delivery and provide regular updates to senior leadership.

• Manage Service Now programs, projects, enhancements, releases, and operations.
• Act as the primary point of contact for business, technology teams, vendors, and leadership.
• Gather business requirements and translate them into Service Now initiatives, roadmap items, Epics, Features, and User Stories.
• Coordinate with Process Owners, Product Owners, Architects, SMEs, Developers, and Operations teams.
• Manage project plans, resources, budgets, risks, issues, dependencies, and delivery…