ERP Solution Engineer

Traild:
Who are we?

Traild is a high-growth SaaS company transforming how finance teams manage Accounts Payable; automating and protecting the entire process from invoice capture through approval, and payment.

Every year, billions of dollars are lost to payment errors and fraud. Traild exists to solve this, without slowing businesses down.

With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey.

This is an opportunity to help shape the next category leader in finance automation and security - solving real financial risk at scale and building technology that protects meaningful volumes of global transactions.

If you're excited by high growth, real ownership, and building something that matters, Traild is the place to do the most impactful work of your career.

Hear how Traild customers speak about us here.

We're looking for a talented, passionate, and motivated Solution Engineer to join our Solutions team. You'll play a key role in leading ERP integration projects and providing exceptional ERP support to customers.

You will collaborate closely with clients and internal teams to deploy, support, and enhance our AP automation solution, with a focus on ERP implementations.

The ideal candidate will have:

• Deep expertise in Syspro AND Acumatica
• A strong technical background with SaaS or ERP products
• A customer-first mindset and outstanding communication skills

• Lead and support client implementations of Traild's AP automation platform with Syspro and Acumatica
• Assist the sales team to demonstrate how Traild can assist a prospect to streamline automate and protect their accounts payable.
• Configure, test, and troubleshoot technical integrations, ensuring seamless deployment and user adoption.
• Collaborate with customers to understand business requirements and provide tailored ERP/AP solutions.
• Provide exceptional technical support to clients, particularly with escalated issues or complex ERP-related inquiries.
• Create and maintain clear documentation, technical notes, and knowledge base articles.
• Partner cross-functionally with Sales, Product, Success, and Technology teams to ensure customer success and solution excellence.
• Stay up to date with the evolving ERP platform and contribute to improving Traild's integration capabilities.

• 3+ years of experience with Acumatica and Syspro
• Strong understanding of ERP systems, SaaS products, and financial processes, particularly Accounts Payable, which involves staying up-to-date with industry trends and best practices.
• Comfortable reading and understanding code, not a developer, but confident navigating integrations and data flows, which requires strong analytical skills.
• Proven ability to diagnose technical issues and collaborate cross-functionally to solve them, which involves strong problem-solving skills and effective communication.
• Confident, articulate, and professional when interacting with customers, which involves strong interpersonal skills.
• Curious, adaptable, and eager to grow within a fast-paced, global scale-up, which involves staying motivated and engaged in a dynamic work environment.
• Comfortable working remotely or in a hybrid team setup, which involves flexibility and adaptability.
• A strong collaborator with an attitude that embraces growth, hands-on execution, and continuous improvement, which involves a willingness to learn and adapt.

• Flexibility: we offer a range of remote, hybrid and flexible working options.
• Global team: we are growing across APAC, NA and EMEA and have team all across the world.
• We are growing at an exponential…