Project Implementation Manager III

PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries.

At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential.

With operations spanning the globe and featuring a multicultural team, PSC Biotech is passionate about bringing the best and brightest together to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents.

We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you but also be provided with the tools that will help you grow and learn.

At PSC Biotech, its about more than just a job-its about your career and your future.

The Project Implementation Manager III serves as the primary project lead and client liaison for PSC Software implementations. This role owns assigned projects from pre-project planning through configuration, validation, go-live, and post-go-live transition. The successful candidate brings strong project controls, clear client communication, sound judgment, and the ability to coordinate cross-functional specialists while protecting scope, schedule, budget, quality, and client satisfaction.

This is a full-time, W2 temporary contract (12-18 months) remote role with potential FTE extension. Candidates must be based on the East Coast of the United States. However, travelling to client sites as needed is expected.

• Lead assigned client implementations from Business Development handoff through kickoff, requirements confirmation, planning, configuration, validation, training, go-live, closeout, and transition to ongoing support.
• Serve as the primary client contact, establish clear expectations, provide timely status updates and meeting documentation, and maintain a professional, solutions-oriented client experience.
• Build and maintain project plans, milestones, dependencies, risks, issues, decisions, and action items across multiple concurrent project streams.
• Coordinate implementation engineers, configuration specialists, validation specialists, Account Management, Business Development, Technical Support, Accounting, and other internal stakeholders.
• Gather and maintain client requirements; support scoping and estimation; confirm appropriate internal review and client approval before work proceeds.
• Monitor scope, schedule, budget, resource needs, project health, and deliverable completion. Escalate risks early with practical corrective and preventive options.
• Ensure work aligns with the signed Statement of Work, applicable client commitments, internal procedures, and Service Level Agreement requirements.
• Coordinate the preparation, review, approval, and delivery of required implementation and validation documentation, including plans, specifications, test results, and summary reports, when included in scope.
• Facilitate workflow configuration, configuration freeze, change control, production setup, release readiness, and project closeout activities.
• Review project time records and applicable invoices for accuracy; communicate budget status and support change-order or work-stoppage decisions when scope or funding requires action.
• Conduct system administration training and product demonstrations for new and existing clients; contribute to training materials and videos.
• Maintain strong working knowledge of PSC Software products, implementation methods, and the regulated life sciences environment.
• Coordinate upgrades, answer client questions, and manage the transition from implementation to post-go-live support and Account Management.
• Use internal project, customer, and support systems accurately and consistently, including ACE, Wrike, JIRA, and Freshdesk.
• Champion client needs while balancing contractual scope, quality expectations, delivery constraints, and PSC business requirements.
• Travel as needed and perform other related duties as…