Technical Writer

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learningsto bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection, and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts, our company brings national security-grade solutions to commercial customers worldwide. We are in a period of hyper-growth, recently fueled by a $190 million Series C round.

At Blackpoint, our mission is to provide absolute and unified Managed Detection and Response services to organizations across the globe. Our team, comprised of former Department of Defense and Intelligence security experts, is dedicated to stopping malicious tradecraft and safeguarding Managed Service Provider (MSP) operations. We value high-quality execution, ownership, and strong ethics, always striving to do right by our customers.

We foster an energetic, collaborative, and high-performance culture, encouraging growth through overcoming modern cybersecurity challenges.

We are seeking a Technical Writer to take ownership of the Blackpoint knowledge base and turn it into a reliable, structured content platform for our internal teams, our customers, and our MSP partners. This is a full-time, permanent role with a clear initial mandate: rebuild a library of roughly 250 articles to a single standard, close a significant content gap, and establish the documentation discipline that keeps it current.

Use of AI will be a force multiplier for drafting, holding a consistent voice and structure across products, and rewriting the same source content at different altitudes for different audiences You will verify procedures against the live product, chase down incomplete specs with engineers, judge what content needs to exist as the product evolves, capture institutional knowledge that was never written down, and be accountable for the knowledge base’s accuracy.

The work is also foundational to Blackpoint’s AI strategy. We are moving toward AI-assisted and agentic support, and the quality, structure, and accuracy of our documentation is the baseline that capability depends on. You will write for two audiences at once: the person reading the article, and the retrieval system answering a support ticket from it.

You will report to the Head of Product and work closely with Product Management, Technical Support, SOC and threat operations SMEs, and product marketing, using internal documentation and validated support ticket data as your source material.

• Standards & Style Guide: Define and own the Blackpoint documentation style guide and article templates, then enforce them consistently across the full knowledge base.

• Knowledge Base Rewrites: Rewrite approximately 150 stale, incomplete, or empty articles, grounding each in internal documentation, SME input, and validated support ticket data rather than assumption.

• Net-New Content: Author approximately 100 new articles covering troubleshooting, client lifecycle, billing workflows, MSP management at scale, and compliance guidance.

• Information Architecture: Build a persona-aligned information architecture that serves internal teams, customers, and partners distinctly, and map an end-to-end customer journey through the content.

• AI and Agentic Readiness: Structure content for machine retrieval — consistent headings, atomic topics, explicit prerequisites and…