Senior Program Manager

Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.

We are seeking a highly experienced Senior Program Manager to lead complex, cross-functional programs from strategy through execution. This role is an independent contributor responsible for driving alignment, establishing program structure, managing dependencies and risks, and ensuring successful delivery across Product, Engineering, Data, UX, Marketing, Finance, Operations, Legal, Events, and external partners.

The Senior Program Manager will operate with a high degree of autonomy and will be expected to bring structure to ambiguous, high-visibility initiatives, influence stakeholders without direct authority, and proactively identify opportunities to improve how programs are planned and executed.

This role will partner closely with senior stakeholders and technology teams across initiatives spanning e-commerce, digital experiences, media and content platforms, data and analytics, personalization, CRM, advertising technology, and emerging technologies including AI.

• Lead complex, cross-functional programs from planning through execution, establishing clear goals, scope, milestones, deliverables, ownership, success measures, and operating rhythms.
• Partner with Product, Engineering, Data, UX, Marketing, Finance, Operations, Legal, Events, and external partners to drive alignment and execution across multiple work streams.
• Develop and own comprehensive program plans, roadmaps, timelines, dependency maps, status trackers, decision logs, and other program-management artifacts.
• Establish program governance and operating mechanisms that create clarity, accountability, transparency, and effective decision-making across teams.
• Facilitate executive and cross-functional meetings, working sessions, and program reviews, ensuring decisions, risks, action items, and next steps are clearly documented and driven to closure.
• Own program-level visibility, proactively tracking milestones, dependencies, risks, issues, blockers, and overall delivery health.
• Anticipate risks and dependencies before they impact delivery and drive cross-functional resolution, escalation, and mitigation strategies as appropriate.
• Serve as a strategic connector between business and technology teams, translating business objectives, product requirements, technical dependencies, data considerations, and delivery constraints into clear plans and decisions.
• Prepare concise, executive-ready status updates, dashboards, presentations, recommendations, and other materials for senior stakeholders and leadership.
• Partner deeply with Engineering and Technology teams to understand architecture-level dependencies, integrations, data requirements, technical constraints, sequencing, and delivery considerations.
• Lead programs involving e-commerce platforms, digital experiences, media and content platforms, data and analytics, personalization, CRM, advertising technology, and emerging technologies including AI.
• Define and track program metrics and outcomes, using data to identify trends, surface risks, measure progress, and inform decisions.
• Lead cross-functional readiness for product launches, major releases, and other high-impact initiatives, ensuring critical dependencies and deliverables are addressed.
• Drive 0-to-1 and highly ambiguous initiatives, creating structure and operating models where processes, ownership, or requirements may not yet be fully defined.
• Identify and implement opportunities to improve program-management processes, cross-functional collaboration, communication, documentation, and execution.
• Establish standards and best practices that improve the organization's ability to plan, execute, and scale complex programs.
• Maintain clear, accurate, and accessible program documentation and ensure stakeholders have timely visibility into critical information.
• Proactively follow up on commitments and hold work streams accountable…