Cloud Site Reliability Engineer

Position Overview

The Cloud Site Reliability Engineer will own the reliability, performance, and security of Cadwell’s cloud-hosted infrastructure supporting healthcare facilities that depend on Cadwell’s software suite for neurodiagnostic care. Working within the Enterprise Service Delivery team, this role builds and maintains infrastructure as code, deployment automation, monitoring and observability, and disaster recovery capabilities for Cadwell’s AWS environments, and leads incident response for hosted customer systems.

The Cloud Site Reliability Engineer partners closely with software engineering, enterprise support, and project delivery teams to ensure hosted deployments meet the uptime, data protection, and regulatory expectations of clinical environments.

• Build, maintain, and continuously improve Cadwell’s AWS cloud infrastructure supporting hosted customer environments, applying infrastructure-as-code practices using Terraform, YAML, and JSON/Jinja.
• Automate build, test, and deployment pipelines for cloud-hosted Cadwell applications to reduce manual effort and eliminate configuration drift across customer environments.
• Build and maintain log ingestion, monitoring, alerting, and observability systems that provide early warning of degradation in hosted clinical environments.
• Lead incident response for cloud-hosted environments, serving as the escalation point for availability and performance events and conducting post-mortems with corrective actions tracked to closure.
• Design, implement, and routinely test backup and disaster recovery strategies for hosted customer data to meet the recovery time and recovery point objectives committed to customers.
• Optimize cloud compute, storage, and lifecycle policies to balance performance, clinical data retention requirements, and cost across the hosted footprint.
• Implement and maintain cybersecurity best practices across cloud infrastructure, including identity and access management, network segmentation, encryption, patching, and vulnerability remediation.
• Partner with software engineering to improve application reliability, scalability, and performance, contributing to architecture decisions for new and migrating hosted deployments.
• Partner with Cadwell’s enterprise support and project delivery teams on hosted environment onboarding, migrations, and upgrades, providing cloud infrastructure expertise throughout the customer lifecycle.
• Ensure cloud infrastructure and processes comply with applicable healthcare data privacy and security requirements (e.g., HIPAA, GDPR) and with Cadwell’s quality system, including IEC 62304 software lifecycle processes.
• Document infrastructure architecture, runbooks, and escalation procedures so that support and on-call staff can operate hosted environments consistently.
• Other activities as directed, assigned, or requested.

• Expert-level knowledge of core AWS services and architectural patterns, including compute, object storage, networking (VPC, security groups, load balancers), managed databases, and container orchestration with ECS.
• Demonstrated command of infrastructure as code and deployment automation, including Terraform, YAML and JSON/Jinja templating, CI/CD pipeline design, and scripting in Bash, Python, or JavaScript/Type Script.
• Practical knowledge of cloud security, including identity and access management, least-privilege design, secret management, encryption in transit and at rest, network segmentation, and vulnerability remediation.
• Hands‑on experience building monitoring, logging, and observability systems, and designing alerting that surfaces real problems without creating noise.
• Sound judgment in backup, disaster recovery, and business continuity…