Identity Management Operations Engineer

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Blue Rose Consulting Group is seeking an experienced Identity Management Operations Engineer to support the daily operation, maintenance, and security of enterprise identity and access management systems.

The Identity Management Operations Engineer will support certificate lifecycle management, server and application infrastructure, patching coordination, vulnerability remediation, monitoring, and cloud infrastructure. This role will work closely with application, infrastructure, cybersecurity, network, automation, and cloud teams to help ensure identity management services remain secure, reliable, and available.

This position requires U.S. citizenship and a full Customs and Border Protection (CBP) Background Investigation prior to onboarding
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• Support the operation and maintenance of enterprise identity and access management systems and related infrastructure.
• Assist with application support activities, including system configuration, troubleshooting, monitoring, and operational readiness.
• Coordinate with application, infrastructure, network, cybersecurity, and cloud teams to resolve issues affecting identity management services.
• Support migration, rebuild, and environment refresh activities for identity management applications and supporting systems.
• Maintain operational documentation, procedures, and configuration information.

• Manage certificate-related activities, including requests, renewals, conversions, installations, activations, and validations.
• Troubleshoot certificate issues, including expiration alerts, installation errors, renewal problems, and deployment failures.
• Coordinate with internal and external support teams to ensure certificates are properly deployed across servers, applications, virtual IPs, and cloud-based services.
• Follow approved processes for certificate handling, tracking, and implementation.

• Support new server builds, server refreshes, and server decommissioning activities through approved service management processes.
• Validate new or rebuilt servers to ensure they meet application and operational requirements prior to handoff or production use.
• Install and configure required system components, including runtime environments, certificates, monitoring configurations, and baseline user environment settings.
• Assist with cloning, migrating, or rebuilding applications across servers and environments.
• Investigate and resolve server and application issues involving resource utilization, storage capacity, system errors, service failures, and performance concerns.
• Configure, update, and support monitoring for application servers, virtual IPs, and related infrastructure components.
• Respond to system alerts and incidents affecting identity management systems.
• Perform initial triage, troubleshooting, escalation, and coordination with appropriate technical teams.
• Support root cause analysis and corrective actions for recurring operational issues.

• Monitor software update notifications and coordinate required maintenance activities for identity management infrastructure.
• Support routine patching and software updates for application runtimes, web servers, application servers, and related system components.
• Coordinate production patching activities in accordance with approved change management processes.
• Validate system functionality after patching and coordinate with application teams to confirm successful implementation.
• Support package maintenance, testing, deployment, and version management for customized or internally maintained software components.

• Review…