Moderation Operations Lead

Responsibilities

About the Team The USDS Tik Tok Moderation team is a specialized organization within the Tik Tok USDS Joint Venture. Our mission is to build a safe, trustworthy, and compliant e-commerce ecosystem specifically for the US market. We operate at the critical intersection of advanced AI/LLM technology and stringent data security protocols.

About the Role As the Moderation Operations Lead, you are responsible for the operational success of Tik Tok Shop in the US. This is a key leadership role to ensure the execution and quality of our content moderation decisions align with our rigorous safety standards and USDS compliance protocols. You are responsible for keeping Tik Tok Shop a safe, compliant, and trustworthy marketplace.

The function reviews Tik Tok Shop related product listings, creators and content for policy compliance, works with Governance teams on policy standards, and supports relevant enforcements. In this role, you will lead daily operations for our human-based moderation team to drive continuous improvement and manage both an in-house team, as well as outside vendors to support our mission.

• Responsible for Tik Tok Shop human-based moderation operations, including efficiency, accuracy, and costs.
• Responsible for Tik Tok Shop related content, creator and listing moderation enforcements.
• Strong ability to establish operational frameworks and manage remote BPO vendors effectively to meet our performance targets.
• Lead internal operations and quality teams to ensure vendors deliver consistently exceptional results.
• Provide guidance to human-based moderation teams to drive continuous improvement and alignment on governance policies between internal and external teams.
• Strong ability to produce data-driven insights from moderation operations to identify improvement opportunities for governance policies and moderator facing tools and systems.
• Build AI-based solutions to efficiently train, coach, and upskill moderators.
• Ensure proper staffing and contingency plans through normal business, seasonality, and peaks.
• Strong ability to collaborate and influence cross-functional partners.

• 5+ years in BPO vendor management, with at least 2 years of experience leading teams in a high-growth tech environment. (Backgrounds in Moderation, Trust & Safety, or Risk Operations preferred).
• Proven track record of managing mid-to-large scale operational or technical teams.
• Strong understanding of AI concepts and how to apply them to daily operations.
• Strong leadership ability; self-motivated to thrive in ambiguity and in a matrix environment.
• Proficiency in using data to generate insights and make decisions; ability to perform root cause analysis to identify opportunities.

• Compliance Expertise:
  Experience working within a highly regulated environment (e.g., USDS, Government, Finance, or highly audited Tech sectors).
• E-commerce Domain:
  Deep knowledge of US e-commerce marketplace dynamics, seller fraud, and consumer protection.
• Automation Specialist: A track record of driving efficiency gains through the implementation of automated workflows or LLM agents.
• Strategic Agility:
  Demonstrated ability to navigate ambiguity and build operational "mechanisms" from scratch in a fast-paced environment.

Tik Tok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm.

We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Inspiring creativity is at the core of Tik Tok's mission. Our…