Associate , Claims Specialist - Construction Defect

Associate Claims Specialist, Construction Defect

Los Angeles, CA | Hartford, CT | Exton, PA | USA

Join to apply for the Associate Claims Specialist - Construction Defect role at AXA XL.

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As an Associate Claims Specialist, you will play a critical role in handling and resolving AXA XL’s claims for the Construction Defect team. You will work closely with your manager and fellow claims colleagues to drive files to resolution and will interact and collaborate frequently with the underwriting team and other business partners. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its insureds by resolving and settling claims proactively.

• Review coverage under policies and handle assigned claims across multiple jurisdictions as well as set case strategy for these claims in partnership with colleague mentors and claims management.
• Partner with internal and external counsel to set and pursue effective and cost-efficient litigation strategies for claims in litigation.
• Coordinate and manage communication with internal and external stakeholders (underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
• Collaborate and work with colleague mentors to develop knowledge to set claim handling, reserve and resolution strategies.
• Produce internal reporting and ensure reserves are set according to best practices guidelines.
• Identify, monitor and report on emerging liability and coverage trends.

You will report to the Claims Manager, Construction Defect, Americas.

• Experience in a claim handling role preferred.
• Strong organizational skills.
• Strong analytical skills and sound judgment.
• Excellent verbal, written and collaborative communication skills. Able to communicate effectively with internal and external stakeholders. Ability to work in a fast‑paced environment and efficiently juggle numerous concurrent responsibilities.
• Collaborative approach:
  Able to build and maintain productive relationships with insured parties, brokers, Claim Handlers, and Underwriters. Comfortable providing guidance and seeking input from others to achieve the best results. Capable of working effectively within a virtual team environment, whether under local or remote supervision.
• Results‑oriented:
  Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality.
• Continuous improvement mindset:
  Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
• Client‑service focused:
  Demonstrate value add in the claims experience, delivering on our promise to clients. Ability to meet or exceed Performance Competencies.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, we are empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible…