Workers' Claims Adjuster

Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. (“BWS”), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

We are seeking a Workers’ Compensation Claims Adjuster to join our Claims team and work from either our Rockwood, PA or Omaha, NE offices. Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, Los Angeles, CA, New York, NY, Richmond, VA or Springfield, MO. Our teams work together in the office five days a week to build culture, strengthen collaboration, and drive results.

This role reports to a manager based in North Carolina and focuses on adjudicating workers’ compensation indemnity claims in AZ, CA, MA, and additional jurisdictions directly contributing to strong outcomes for our clients.

• Adjudicate workers’ compensation claims of higher technical complexity within established authority.
• Investigate claims promptly and thoroughly, including interviews, documentation review, and coverage analysis.
• Identify loss drivers and claim trends to reduce frequency and severity through strong claim management.
• Report trends and developments to claims leadership and underwriters.
• Manage litigated files and maintain proper reserves aligned with Argo’s reserving philosophy.
• Ensure timely movement of claims through effective diary and workflow management.
• Coordinate internal and external resources to support resolution strategies.
• Prepare accurate, concise file documentation and management reporting.
• Negotiate timely, cost-effective claim resolutions within authority.
• Communicate professionally with insureds, claimants, attorneys, and internal stakeholders.
• Prioritize workload, manage correspondence, and maintain disciplined claim handling practices.

• Practical knowledge of workers' compensation claims, as well as an exceptional customer service focus typically obtained through:
• Bachelor’s degree or two insurance designations or four additional years of WC adjusting experience.
• Minimum 2 years’ experience adjudicating workers’ compensation claims in AZ, CA, and MA.
• Licensed in FL, GA, or TX, with the ability to quickly obtain all required jurisdictional licenses (within 120 days).
• Strong business acumen and understanding of how claim outcomes impact profitability.
• Proven ability to exercise discretion, independent judgment, and sound decision-making.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
• Finding a way to achieve success through adversity.
• Being solution (not problem) focused.
• Thinking with a global mindset first.
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants.
• Customer‑focused approach with the ability to articulate claim value to stakeholders at all levels, including executives.
• Understanding of dispute‑resolution mechanisms such as mediation and arbitration.
• Must demonstrate a desire for continued professional development through continuing education and self‑development opportunities.
• Proficient in MS Office and…