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Senior Critical Situation Manager - Customer Trust & Resolution
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-26
Listing for:
United States Digital Space LLC
Full Time
position Listed on 2026-08-26
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Abnormal AI is seeking a Critical Situation Manager to own customer-facing responses when confidence in the platform is shaken by major issues. You will drive investigations with R&D, translate findings for customers, and steer engagements from initial triage to formal close-out.
You will lead cross-functional teams across Customer Success, Product, Engineering, and Support, setting clear timelines and communicating transparently with executives.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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