VP of Operations Global Textile Distribution Business

Our client is a family-owned business specializing in sourcing, developing, and distributing textiles and other soft goods around the world. They are seeking a Vice President of Operations to lead day-to-day operations, drive process improvement initiatives, and ensure the continued efficiency and scalability of the organization. The role is in-person and based in Brentwood.

• Lead and support the Fiber Team, ensuring roles, responsibilities, and priorities are clearly defined and executed efficiently
• Manage and mentor customer service personnel, establishing performance expectations, monitoring key metrics, and ensuring timely and accurate customer communication and invoicing
• Monitor operational KPIs across customer service, purchasing, inventory, warehousing, and logistics functions; identify trends and implement improvements
• Manage open purchase orders, coordinate with shipping providers for scheduling, and maximize available shipping space by aligning with carrier allocations
• Follow up on pending bookings and proactively resolve supply chain disruptions
• Assess current and future warehouse space requirements and communicate inventory, storage, and customer pickup concerns to management and sales teams
• Monitor inventory levels and coordinate purchasing and shipment timing to maintain appropriate stock levels
• Analyze shipping and logistics data, including detention, demurrage, trucking, drayage, carrier performance metrics, and vendor performance to identify opportunities for cost savings and operational improvements
• Partner closely with accounting, customer service, purchasing, traffic/logistics, and leadership teams to ensure timely execution of priorities and effective communication across departments
• Drive continuous improvement initiatives, identifying workflow bottlenecks and implementing scalable processes to support future growth
• Support and help optimize the company's Microsoft Dynamics 365 ERP platform, working with internal stakeholders and external vendors to improve functionality, reporting capabilities, and data visibility
• Develop and maintain operational reporting, dashboards, and performance metrics that provide leadership with meaningful business insights
• Champion the continued transition from manual and paper-based processes to more efficient digital workflows

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations, or a related field preferred
• 8+ years of experience in operations, supply chain, logistics, customer service leadership, or a related field
• Experience with in fiber, textile, commodity, industrial distribution, or related industries strongly preferred
• Proven experience leading teams and driving cross-functional initiatives
• Strong understanding of logistics, purchasing, inventory management, warehousing, customer service operations, and supply chain processes
• Experience working with ERP systems;
  Microsoft Dynamics 365 experience is highly preferred
• Strong analytical skills with the ability to interpret operational data, develop KPIs, and provide actionable business recommendations
• Demonstrated success improving processes, implementing operational efficiencies, and driving accountability across teams
• Comfortable operating in a small, entrepreneurial environment where flexibility, initiative, and a hands-on approach are required
• Strong project management, organizational, and communication skills
• Ability to manage multiple priorities while effectively partnering with employees, vendors, and leadership teams
• History of working in smaller organizations and successfully wearing multiple hats is strongly preferred

Targeting a base salary: $130,000 - $160,000