Sr. Manager, International Logistics

Company Description

FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, it has embodied what it means to be Earth's Finest Water® and is sold worldwide. FIJI Water is committed to sustainability, the environment, and local communities.

FIJI Water is seeking a Senior Manager, International Logistics & Customer Service to lead global logistics and customer service across 65+ international markets. This role drives reliable execution, strong service performance, and scalable operations to support continued growth.

The position is based at our West Los Angeles, CA office and operates in a hybrid schedule: in‑office Monday–Wednesday and remote Thursday–Friday.

• Lead execution of international logistics and customer service operations across Asia, Australia, Europe/Middle East, and Latin America
• Directly manage, coach, and develop four regional leaders, ensuring alignment, accountability, and strong performance
• Oversee day‑to‑day execution of warehousing, drayage, outbound transportation, and customer service for international markets
• Ensure consistent and reliable order fulfillment and service levels across more than 65 countries
• Oversee customs clearance execution and ensure compliance with local regulations
• Partner with Planning and Sales teams to align logistics execution with demand forecasts and market needs
• Collaborate with Finance to manage the logistics operating budget in support of effective execution and service delivery
• Lead resolution of service disruptions, customer escalations, and cross‑regional operational issues
• Drive continuous improvement initiatives to enhance service reliability, efficiency, and scalability
• Establish and monitor performance metrics related to service levels, execution quality, and customer experience
• Support expansion into new international markets by enabling operational readiness and process development

• 8+ years of experience in international logistics, customer service, or global supply chain operations
• Proven people leadership experience managing remote and geographically dispersed teams
• Strong understanding of international order fulfillment, warehousing, transportation, and customer service operations
• Experience supporting customs clearance and compliance across multiple international markets
• Demonstrated ability to execute operations at scale while supporting business growth
• Strong operational mindset with the ability to balance hands‑on execution and leadership
• Experience managing logistics budgets in support of operational execution
• Strong cross‑functional collaboration and stakeholder management skills
• Excellent written and verbal communication skills across different cultures and regions
• Analytical and problem‑solving skills with a continuous improvement mindset
• Ability to operate effectively in a fast‑paced, global environment
• Ability to speak another language is a plus
• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field

• Thriving Wellness Community:
  Access to comprehensive medical, vision, dental coverage, and a 401(k) with match eligibility.
• Career Advancement Opportunities:
  Clear paths for career progression and internal mobility.
• Focused Learning and Development:
  Leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program:
  Company‑wide mentorship program to support career growth.
• Continuous Improvement Training:
  Training that empowers employees to implement positive change.
• Giving Back to the Community:
  Opportunity to donate company‑provided funds to up to three charities of your choice and join community service projects.

Pay Range: $130,000 - $145,000 and may include a discretionary bonus. Final compensation will be based on skills & experience.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.