Vice President of Operations

Mane Haircare is seeking a hands-on, collaborative, and growth-oriented Vice President of Operations to lead the company’s end-to-end operations organization. Reporting directly to the CEO, this role oversees Supply Chain, Planning, Procurement, Product Development Operations, Logistics, Fulfillment, and Project Management functions across the business.

The organization has established strong operational processes and infrastructure, and this role will focus on leading, optimizing, and scaling those functions to support continued growth. The ideal candidate thrives in a fast-paced environment, enjoys cross-functional collaboration, and can balance strategic thinking with strong day-to-day execution.

RESPONSIBILITIES:

• Lead end-to‑end supply chain operations including demand & supply planning, procurement, sourcing, contract manufacturing, logistics, fulfillment, and inventory management.
• Drive operational excellence through process optimization, cross‑functional collaboration, and strong execution.
• Own and improve key operational KPIs including Forecast Accuracy, Fill Rate / In‑Stock Rate, OTIF, Inventory Health, Margin Improvement & Cost Savings, Order Fulfillment Performance
• Partner closely with Finance, Sales, Marketing, and Customer Experience teams to support business goals and inventory health.
• Maintain operational reporting and visibility into supply chain performance, risks, and opportunities.

• Lead, mentor, and develop team members across Project Management, Product Development, and Supply Chain.
• Foster a collaborative, accountable, and solutions‑oriented team culture.
• Support team development, prioritization, and cross‑functional communication across the organization.

• Manage and strengthen relationships with contract manufacturers, packaging suppliers, freight partners, and 3PL providers.
• Lead vendor negotiations, cost savings initiatives, and supplier performance management programs.
• Oversee supplier scorecards, KPIs, quarterly business reviews (QBRs), and service‑level expectations.
• Partner cross‑functionally to support sourcing strategy, product innovation, and margin improvement opportunities.
• Oversee RFPs, contract management, open order tracking, and purchasing processes.

• Oversee operational execution of all new product launches, reformulations, packaging updates, and tech transfers.
• Manage and continue improving existing innovation stage‑gate and project management workflows.
• Ensure projects are executed on time and aligned cross‑functionally across Project Management, Product Development, Brand, Sales, Marketing, and Finance teams.
• Guide Product Development and Project Management direct reports to support innovation sourcing, packaging development, commercialization, and product lifecycle management.
• Maintain visibility across launch timelines, risks, and key milestones.

• Oversee forecasting, inventory planning, and supplier capacity management to support product availability and inventory efficiency.
• Lead and optimize the company’s Sales & Operations Planning (S&OP) process.
• Partner with Finance to support inventory flow, cash flow planning, and open‑to‑buy management.
• Drive SKU rationalization and excess & obsolete inventory reduction initiatives.
• Support development of reporting and analytics that improve forecast visibility, inventory availability, and operational decision‑making.
• Partner closely with channel leads on baseline forecasting, promotional activity, new launches, and incremental placements across customer segments to support accurate demand planning and inventory allocation management.
• Monitor inventory health, service levels, and supply risks to proactively identify and resolve potential inventory constraints or gaps.

• Oversee warehousing, fulfillment, inbound logistics, and customer order management operations.
• Manage relationships and negotiations with freight forwarders, carriers, customs brokers, warehouses, and fulfillment partners.
• Identify opportunities to improve delivery…