Order Processing & Fulfillment Specialist

About the Role We are seeking a highly organized and detail-oriented Order Processing & Fulfillment Specialist to manage customer orders from entry through shipment.

Approximately 80% of this position is focused on entering, reviewing, processing, and tracking orders using our accounting/ERP software. The remaining 20% includes customer communication, shipment coordination, documentation, and general office support.

This is a hands-on, transaction-focused role for someone who enjoys working with detailed order information, maintaining accurate records, resolving discrepancies, and ensuring that orders move through the fulfillment process correctly and on time.

The ideal candidate is comfortable spending most of the workday processing orders in an accounting or ERP system. Success in this position requires accuracy, consistency, urgency, and strong follow-through.

Location:

Los Angeles, near the Alhambra border

Schedule:

Monday–Friday, 7:30 a.m.–4:00 p.m., with a 30-minute lunch

Primary Responsibilities:

Order Processing and Fulfillment Enter and process customer orders, quotes, and related transactions using accounting/ERP software

Review orders for accurate customer information, product numbers, quantities, pricing, shipping instructions, and payment terms

Confirm product availability and coordinate order requirements with production, shipping, sales, and accounting

Monitor orders from entry through fulfillment and shipment

Identify and resolve missing information, pricing discrepancies, inventory issues, and other order exceptions

Maintain accurate customer, product, pricing, and order records

Communicate backorders, expected ship dates, order changes, and delivery updates

Prepare shipping documentation and coordinate shipments through USPS, UPS, Fed Ex, and other common carriers

Obtain and provide shipment tracking information to customers and field representatives

Ensure orders and supporting documents are complete, accurate, and properly filed

Follow up on open orders and outstanding issues until they are resolved

Secondary Responsibilities Respond to customer questions by phone and email

Prepare and send SDS documents, product literature, and labeling information

Assist with incoming calls, mail, filing, office supplies, and related administrative tasks

Support sales, accounting, production, logistics, and field service teams as needed

Perform other related duties assigned by management

What We're Looking For Highly accurate:
You carefully review order details and catch discrepancies before they affect customers or shipments

Process-oriented:
You are comfortable following established procedures and completing recurring transactional work Organized:
You can manage a high volume of orders, follow-ups, and deadlines without losing track of details

Accountable:
You take ownership of orders and follow issues through to resolution

Self-directed:
You can prioritize routine work and resolve common problems with minimal supervision

Responsive:
You communicate clearly and promptly with customers and internal teams

Comfortable with repetition:
You understand that most of the position involves daily order entry, order review, and fulfillment follow-up

Minimum Qualifications Experience processing customer orders in an accounting, ERP, order-management, or inventory system

Strong understanding of the order-to-fulfillment process, including order entry, pricing, inventory, shipping, and tracking

Demonstrated ability to enter and review detailed information with a high level of accuracy

Experience coordinating with shipping, accounting, sales, production, or warehouse teams

Strong written and verbal customer-service skills

Proficiency in Microsoft Outlook, Excel, and Word Ability to manage multiple orders and competing deadlines independently

Preferred Qualifications Experience in a manufacturing, distribution, wholesale, industrial, or product-based business

Experience processing a high volume of orders

Familiarity with Adobe Acrobat Experience preparing carrier shipments and shipping documentation

Experience handling backorders, pricing discrepancies, and customer-specific order requirements

Benefits

Medical, dental, vision, and life insurance, with 94–100% of employee premiums covered on select plans

Traditional pre-tax and Roth 401(k) plans with an employer Safe Harbor match

Paid time off and sick time

Paid federal holidays

Why Join Us?

Stable, full-time weekday schedule

Collaborative and team-oriented workplace

Opportunity to take ownership of the order process

Regular interaction with sales, production, accounting, shipping, logistics, and field service teams

Growing company with long-term employment opportunities

If you have strong order-processing experience, enjoy detailed transactional work, and take pride in ensuring orders are completed accurately and on time, we encourage you to apply.