Dispatcher Assistant

Dispatcher Assistant

The Dispatcher Assistant plays a critical role in keeping transportation operations running smoothly, efficiently, and safely. This position serves as a central point of coordination between drivers, customers, dispatch personnel, maintenance providers, and internal teams to ensure freight moves on schedule while maintaining compliance and exceptional service standards. Success in this role means proactively supporting dispatch operations, reducing service interruptions, maintaining accurate communication across stakeholders, and helping resolve operational issues before they impact customers or drivers.

This individual contributes directly to operational performance, fleet readiness, customer satisfaction, and overall business continuity. This is a mission-critical support role for a fast-paced transportation environment where responsiveness, attention to detail, and operational execution drive business results every day.

• Assist Load Planners, Customer Service Representatives, and dispatch personnel with day-to-day operational activities.
• Coordinate communications between drivers, customers, shippers, receivers, and internal teams.
• Assist with dispatching city drivers, scheduling deliveries, and managing pickup requests.
• Route, organize, copy, sort, and file freight documentation accurately and efficiently.
• Help ensure freight movements remain on schedule and operational commitments are met.

• Serve as a professional point of contact for drivers and customers through phone, email, and Electronic Logging Device (ELD) communications.
• Respond promptly to inquiries, ensuring stakeholders receive timely updates and support.
• Contact drivers regarding pre-plans, appointment confirmations, route information, and operational updates.
• Assist drivers by obtaining facility directions and updating internal systems with verified information.
• Build trusted relationships through accurate communication, responsiveness, and reliable service.

• Serve as a professional point of contact for drivers and customers through phone, email, and Electronic Logging Device (ELD) communications.
• Respond promptly to inquiries, ensuring stakeholders receive timely updates and support.
• Contact drivers regarding pre-plans, appointment confirmations, route information, and operational updates.
• Assist drivers by obtaining facility directions and updating internal systems with verified information.
• Build trusted relationships through accurate communication, responsiveness, and reliable service.

• Assist maintenance personnel with scheduling preventive and corrective maintenance activities.
• Communicate with repair facilities and vendors to coordinate service requirements.
• Research and locate repair providers when drivers experience equipment issues in the field.
• Support repair authorization processes, including issuing purchase orders and processing approved payments.
• Assist with equipment tracking activities, including securing and documenting trailers when required.

• Process approved operational expenditures, including lumper fees, washout payments, repair payments, and related expenses.
• Verify supporting documentation before issuing payments or purchase orders.
• Confirm trailer temperature information and escalate discrepancies that may impact customer product requirements.
• Maintain accurate records and ensure operational information is properly documented in company systems.
• Support data integrity and reporting requirements across dispatch and maintenance functions.

• Maintain a clean, organized, and professional work environment.
• Support departmental goals through collaboration, accountability, and proactive communication.
• Assist teammates during high-volume operational periods.
• Follow established office procedures, policies, and workplace expectations.
• Perform additional duties and special projects as assigned to support business needs.

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