Inventory-Vendor Management Representative

Johnson Service Group is looking for an Inventory-Vendor Management Representative Rep with 1-2 years’ prior experience in Customer Service. Extensive experience with the implementation of corrective action programs. This is for a Temp job for an Aerospace company in Chatsworth, CA. Pay Rate: $28.00 HR

The VMI Representative is responsible for owning and optimizing the customer’s supply chain performance within a Vendor Managed Inventory (VMI) environment. This role serves as the primary operational, analytical, and commercial liaison between the customer and client ensuring uninterrupted material flow, contractual compliance, and continuous improvement of inventory performance. Unlike traditional customer service or inside sales roles, the VMI Representative operates as a supply chain controller, managing inventory levels, demand signals, replenishment strategies, and cross-functional issue resolution across Purchasing, Quality, Warehouse, and Contracts.

This position requires a strong understanding of aerospace fastener distribution, ERP systems (SAP), customer portals, and AS9100/AS9120 compliance standards, with direct accountability for customer satisfaction, inventory health, and operational execution.

In the performance of their respective tasks and duties all employees are expected to conform to the following:
Customer Supply Chain Ownership Own end-to-end VMI program execution for assigned customer(s), ensuring material availability, on-time delivery, and contract compliance Monitor and manage inventory levels to prevent:
Stockouts Excess / obsolete inventory Supply chain disruptions Act as the single point of accountability for customer operational performance Demand Planning & Inventory Optimization Analyze demand signals, usage trends, and bin activity to drive:
Replenishment strategies Min/max adjustments Forecast accuracy improvements Conduct bin turn analysis and scan frequency validation to ensure adherence to contractual service models Collaborate with internal teams to optimize inventory positioning and stocking strategies Cross-Functional Issue Resolution Identify and resolve supply chain issues including:
Late deliveries Allocation shortages Quality holds Inventory discrepancies Partner with:
Purchasing? expedite and sourcing Warehouse? receiving, picking, and inventory accuracy Quality? compliance, certs, and product release AR? accounts receivable, hold release Escalate risks proactively and drive resolution to completion Customer Relationship & Performance Management Serve as the primary operational contact for the customer, ensuring:
Clear communication Issue resolution High service levels Lead and present Quarterly Business Reviews (QBRs), including:
Inventory performance Service metrics Continuous improvement initiatives Maintain strong customer relationships while holding accountability for performance Contract & Commercial Support Support contract implementation and ongoing compliance by:
Ensuring pricing, terms, and service levels are executed correctly in ERP Assisting in contract reviews and renewals Identify opportunities to:
Improve margins Reduce inefficiencies Expand service scope ERP, Data & Reporting Utilize ERP systems (SAP preferred) and customer portals to:
Monitor order status Track inventory levels Manage replenishment activity Build and analyze reports using Excel to:
Identify trends Highlight risks Support decision-making Ensure data accuracy across systems (ERP, portals, and customer-facing tools) Financial & Operational Alignment Monitor and support resolution of Accounts Receivable issues to prevent credit holds and supply disruption Ensure accurate and timely invoicing aligned with contractual agreements Support internal alignment between sales, finance, and operations

Minimum Qualifications Education/

Experience:

High school diploma or equivalent required. 1-2 years prior experience in Customer Service Extensive experience with the implementation of corrective action programs 3+ years of aerospace fastener experience Knowledge:
Understand customer Approved Supplier Lists and ensure a match to internal systems. Knowledge of how to complete reporting in excel and emails. Expert understanding of Supply Chain Management. Demonstrated knowledge and ability to balance priorities. Previous ERP/CRM system knowledge Commitment to excellence and high standards. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Skills:

Excellent verbal and written communication skills Requires excellent analytical and quantitative skills. Ability to effectively communicate with people at all levels and from various backgrounds. Ability to work independently and as a member of various teams and committees. Advanced organizational skills Strong organizational skills; able to manage priorities and workflow. Expert attention to detail skills with an error-free work…