Ocean Freight Operations Coordinator - Import

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.

We are proudly part of Japan Post —

• Coordinate ocean shipments for import, including booking and documentation.
• Liaise with shipping lines, freight forwarders, customs brokers, and transport providers to facilitate cargo movement.
• Prepare and process essential documentation such as bills of lading and customs declarations.
• Track shipments and update internal systems (e.g., Cargo Wise One); notify stakeholders of delays or changes.
• Arrange local transport and warehouse interactions for cargo pick-up and delivery.
• Maintain accurate shipment records and ensure compliance with customs and maritime regulations.
• Respond to customer inquiries and provide booking confirmations promptly.
• Support invoicing and basic cost entry tasks as directed by senior team members.
• Assist with general administrative tasks to ensure smooth operational workflow.

• High school diploma or GED
• 1–2 years’ experience in ocean freight or logistics operations (entry-level candidates with relevant training may be considered).
• Basic understanding of customs and maritime regulations.
• Familiarity with freight management systems and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.
• Team-oriented with a proactive and customer-focused approach.
• Willingness to learn and take on varied operational tasks.

• This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time.
• Ability to occasionally lift to 10 lbs. required.
• Ability to talk and hear required.
• Ability to perform repetitive motions required.
• Ability to occasionally move inside the office.
• Must be able to remain in a stationary position for up to 8 hours.
• Ability to move or position self to reach, lift, climb, balance, stoop and crouch required.
• Ability to read PC screens; detect colour coding, read fine print, and/or normal type size print required.

• Knowledge of Global forwarding operations
• Computer skills, including good knowledge of Microsoft Office
• Experience dealing with customers, with a strong customer focus and service ethic
• Methodical, planned and organised with strong attention to detail
• Good time management
• Cargowise one system software experience preferred

• Results-orientated and resilient
• Strong numerical and analytical skills
• Analytical with proven problem-solving skills
• Follows procedure
• Planning, organisation, and execution skills
• Client focused with strong service ethic and skills

• Interpersonal/Communication skills, especially listening
• Excellent written/verbal communication skills
• Team worker, with a natural tendency towards collaboration

• Energetic, with a positive attitude
• Self-confident and willing to take responsibility
• Keen to learn and grow
• Ability to balance & meet the expectations of the client, Toll & shareholders
• Self-management – takes responsibility for tasks, agreed time frames and outputs
• Attention to detail
• Flexible to changing priorities and operational needs
• Ambition to progress their career within Global Forwarding
• Exceptional personal standards of honesty, integrity and professionalism
• Results orientated; achievement driven
• Intelligent,…