Franchise Support Coordinator
Listed on 2026-09-21
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Supply Chain/Logistics
Logistics Coordination, Inventory Control & Analysis
Job Details:
Job Location:
JINYA FRANCHISE INC - Woodland Hills, CA, Salary Range: $75000.00 - $85000.00
Salary/year, Senior Support Specialist
We are looking for a Senior Support Specialist to play a key operational role in supporting our franchise system. This position blends franchise support with hands-on logistics, inventory, menu management, and cross-functional coordination. The ideal candidate is proactive, detail-oriented, and comfortable handling both hands-on operational work and computer-based tasks.
Core Responsibilities- Serve as a primary point of contact for franchisees, vendors, suppliers, and internal teams.
- Lead franchise support through onboarding and ongoing operational inquiries.
- Manage inventory and invoicing for smallwares and related materials.
- Oversee packaging and shipping operations, including preparing items for shipment and tracking.
- Conduct financial reconciliation tied to shipped goods and inventory.
- Coordinate menu updates including:
Proofing menu content for accuracy and error prevention. - Alerting and aligning internal cross-functional teams around deadlines and impacts.
- Support documentation and process changes to improve the franchise experience.
- Act as escalation point for complex issues requiring senior operational judgment.
- Fluent in English, Japanese a plus
- Proficient in Excel.
- Ability to lift and handle items up to 50 pounds regularly as part of packaging and logistics tasks.
- Strong attention to detail with experience in logistics, inventory, or operations support.
- Excellent communication and interpersonal skills.
- Comfortable working in a dynamic environment with shifting priorities.
Qualifications:
Senior Support Specialist We are looking for a Senior Support Specialist to play a key operational role in supporting our franchise system. This position blends franchise support with hands-on logistics, inventory, menu management, and cross-functional coordination. The ideal candidate is proactive, detail-oriented, and comfortable handling both hands-on operational work and computer-based tasks.
- Serve as a primary point of contact for franchisees, vendors, suppliers, and internal teams.
- Lead franchise support through onboarding and ongoing operational inquiries.
- Manage inventory and invoicing for smallwares and related materials.
- Oversee packaging and shipping operations, including preparing items for shipment and tracking.
- Conduct financial reconciliation tied to shipped goods and inventory.
- Coordinate menu updates including:
Proofing menu content for accuracy and error prevention. - Alerting and aligning internal cross-functional teams around deadlines and impacts.
- Support documentation and process changes to improve the franchise experience.
- Act as escalation point for complex issues requiring senior operational judgment.
- Fluent in English, Japanese a plus
- Proficient in Excel.
- Ability to lift and handle items up to 50 pounds regularly as part of packaging and logistics tasks.
- Strong attention to detail with experience in logistics, inventory, or operations support.
- Excellent communication and interpersonal skills.
- Comfortable working in a dynamic environment with shifting priorities.
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