Franchise Support Coordinator

Job Location:

Woodland Hills, CA 91367, Salary Range: $75,000.00 - $85,000.00 Salary/year, Senior Support Specialist

• Serve as a primary point of contact for franchisees, vendors, suppliers, and internal teams.
• Lead franchise support through onboarding and ongoing operational inquiries.
• Manage inventory and invoicing for smallwares and related materials.
• Oversee packaging and shipping operations, including preparing items for shipment and tracking.
• Conduct financial reconciliation tied to shipped goods and inventory.
• Coordinate menu updates including:
  • Proofing menu content for accuracy and error prevention.
  • Alerting and aligning internal cross-functional teams around deadlines and impacts.
• Support documentation and process changes to improve the franchise experience.
• Act as escalation point for complex issues requiring senior operational judgment.

• Fluent in English, Japanese a plus
• Proficient in Excel.
• Ability to lift and handle items up to 50 pounds regularly as part of packaging and logistics tasks.
• Strong attention to detail with experience in logistics, inventory, or operations support.
• Excellent communication and interpersonal skills.
• Comfortable working in a dynamic environment with shifting priorities.